View source for ViewBoard Notepad Troubleshooting

__NOTOC__
=Troubleshooting Common Display Problems=
<center>
{| class="wikitable" style="text-align:left;" width=80%
! style="background-color:#c41230; color:#ffffff;" | Problem or Issue
! style="background-color:#c41230; color:#ffffff;" | Possible Solutions
|-
|'''No picture on the display'''
|
* Ensure the USB cable is connected properly at both ends.
* Ensure USB A connectors are connected directly to the PC - not to an external hub.
* Try another USB port on the computer.
* Ensure the computer is powered on.
* Ensure all drivers are installed and updated (if applicable).
* Make sure the secondary USB-A connector is connected to the PC or to an AC outlet (via the supplied adapter) to ensure sufficient power (if applicable).
|-
|'''Display interference'''
|
* Check if other nearby electrical devices are causing interference.
|-
|'''The display is not clear'''
|
* Ensure the optimal resolution is being used.
* Touching the display with your fingers may leave fingerprints and skin oil making the display unclear.
* Use a soft, dry cloth to remove any fingerprints or skin oil.
|-
|}
</center>

=Troubleshooting Common Pen Problems=
<center>
{| class="wikitable" style="text-align:left;" width=80%
! style="background-color:#c41230; color:#ffffff;" | Problem or Issue
! style="background-color:#c41230; color:#ffffff;" | Possible Solutions
|-
|'''The pen is not working'''
|
* Try using the computer’s mouse; if the mouse also does not work please restart the computer.
* Reinstall the pen driver (if applicable).
|-
|'''The pen nib is too short, or not making proper contact with the display'''
|
* Check the condition of the pen nib. If it is too short, [[Pen_Display_Maintenance#replacing a pen nib| please replace the pen nib]].
|-
|'''The cursor is not moving correctly'''
|
* Try restarting the computer.
* Ensure the USB cable is connected properly at both ends.
|-
|}
</center>

{{#seo:
|title=ViewSonic Pen Display
|title_mode=append
|keywords=ViewSonic, Pen, Pen Display, Troubleshooting, Problem solving, ViewBoard Notepad
|description=Troubleshoot and solve your ViewBoard Notepad problems.
}}

[[Category:ID0730]]
[[Category:PF0730-I0WW]]