Package Contents

HDMI Cable
Power Cable x 4
Remote Control
AAA Battery x 2
USB Type-C Cable
USB Touch Cable
Passive Stylus x 2
Compliance Statement
Quick Start Guide
RS-232 Adapter
Clamp x 5
Webcam Plate
Screws x 8

Wall Mount Kit Specifications (VESA)

Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.

Model	VESA Spec. (A x B)	Standard Screw (C x D)	Quantity
IFP6562 - 65”	600 x 400 mm	M8 x 25 mm	4
IFP7562 - 75”	800 x 400 mm	M8 x 25 mm	4
IFP8662 - 86”	800 x 600 mm	M8 x 25 mm	4

Important:

Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.
Only mount the display in landscape orientation. Never mount in a portrait orientation.

Product Overview

Front Control Panel

Number	Description
1	Power indicator light Press to turn on the device Press to turn off/on the display backlight only Press and hold to turn off the device
2	Remote control receiver
3	Ambient Light Sensor
4	USB Type C input Connect to a PC with USB Type C output
5	High definition input Connect to a PC with HDMI output, set-top box, or other video device NOTE: HDMI IN does not support HDMI CEC.
6	Touch signal output to external PC
7	USB 3.0 Type A input Connect USB devices such as hard disks, keyboard, mouse, etc.

I/O Panels

Number	Port	Description
1	HDMI OUT	Extend content out to another display device
2	USB 3.0	USB Type A input Connect USB devices such as hard disks, keyboard, mouse, etc.
3	HDMI 1/2/3	High definition input Connect to a PC with HDMI output, set-top box, or other video device NOTE: HDMI 1/2/3 supports HDMI CEC.
4	TOUCH	Touch signal output to external PC
5	USB 2.0	For ViewBoard firmware upgrade
6	Power Switch	Turn on/off AC power supply
7	AC IN	AC power input
8	SPDIF	SPDIF output
9	LAN	Standard RJ45 (10M/100M/1G) internet For ViewBoard and Slot-in PC use
10	RS-232	Serial interface For mutual transfer of data between devices
11	VGA	External PC image input
12	AUDIO IN	External PC audio input
13	AUDIO OUT	Audio out to an external speaker

Remote Control Overview

Remote Control

Number	Description
1	Power on/off
2	Screen capture
3	[PC] Windows button
4	Startup writing
5	Back to the Embedded player Home Screen
6	Back / Return to previous page
7	Increase / Decrease volume
8	Numeric Keypad
9	Information
10	Input source selection
11	Media control buttons: Red - Play / Pause Green - Stop Yellow - Forwards Blue - Backwards
12	[PC] Menu button
13	[PC] Exit dialog box
14	Settings menu
15	Up / Down / Left / Right; OK
16	Freeze screen
17	Mute / Unmute
18	Increase/Decrease Brightness
19	Blank Screen
20	Adjust Aspect Ratio

Remote Control Effective Range

The working range of the remote control is shown here. It has an effective range of 8 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.

Replacing the Batteries of the Remote Control

Remove the cover on the rear of the remote control.
Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.

There is a risk of combustion if the batteries are replaced with the incorrect type.

NOTE:

It is recommended that you do not mix battery types.

Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.

Using Gestures

Touch gestures allow the user to use pre-determined commands without using a keyboard or mouse. Using gestures on the ViewBoard, the user can select/deselect objects, change the location of an object, access settings, erase digital ink, and much more.

NOTE: Gesture availability will vary based on the application.

Select and Deselect an Object (Clicking) Press and release the ViewBoard to select/deselect options or objects. This is like a single, standard left mouse click.
Display Menu Options (Right-Clicking) Press and hold the ViewBoard with your finger. This is like a single, standard right mouse click.
Double-Clicking Quickly press and release twice in the same location on the ViewBoard. This is like a double, standard left mouse click.
Moving an Object Press and hold the object on the ViewBoard and slowly drag it with your finger to your desired location.
Erasing Digital Ink Use your flattened hand, palm, or fist on the ViewBoard and move your hand across the area which you wish to erase.
Swipe Up for General Settings Swipe up from the bottom of the ViewBoard to launch the General Settings.

Connecting External Devices and Touch Connection

USB Type C Connection

To connect via USB Type C:

Connect a USB Type C cable from your external device to the Type C port on the ViewBoard.

HDMI Connection

To connect via HDMI:

Connect an HDMI cable from your external device to the HDMI 1/2/3 port on the ViewBoard.
Connect a USB cable to the external device from the TOUCH port of the ViewBoard.

VGA Connection

To connect via VGA:

Connect a VGA cable from your external device to the VGA port on the ViewBoard.
Connect a USB cable to the external device from the TOUCH port of the ViewBoard.

RS-232 Connection

When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.

USB and Networking Connections

Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.

USB Peripherals

Plug the USB device cable into the USB port.

Networking and Modem cables

Plug the network cable into a LAN port.

Media Player Connection

To connect a media player:

Connect the HDMI cable to the HDMI IN port on your ViewBoard and peripheral device.
Plug in the power cord of your ViewBoard, and turn on the power supply switch.
Press the Power button on the right-hand side of the ViewBoard to turn the screen on.
Press the INPUT button on the remote control and switch to the “HDMI” input source.

SPDIF Connection

To connect to an external sound system:

Connect an optical cable from the SPDIF port to your sound system’s optical connector.
Plug in the power cord of your ViewBoard, and turn on the rear-panel power supply switch.
Press the Power button on the right-hand side of the ViewBoard to turn the screen on.

Video Output Connection

To output video via a display device:

Connect an HDMI cable to the HDMI IN port of your display device, and the other end to the HDMI OUT port of your ViewBoard.
Plug in the power cord of your ViewBoard, and turn on the power supply switch.
Press the Power button on the right-hand side of the ViewBoard to turn the screen on.

Power On/Off your ViewBoard

Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position.

Press the Power button to turn on the ViewBoard.
To turn the ViewBoard off, press and hold the Power button.

Initial Launch Setup

When you first turn on your ViewBoard, an initial setup wizard will launch.

Language Select
Network Connection
Date and Time
System Mode
Privacy and Copyright Protection

Select your Language.
Setup and verify your LAN connection.
Select your Time Zone to set the Date and Time.
Select your preferred System Mode.
Accept or Decline the Privacy and Copyright Protection Terms.

vLauncher - Customizable Welcome Screen

vLauncher Message

Tap to edit
Set a password

Both the vLauncher Title and Subtitle can be customized by tapping on them. Additionally, a password can be set by tapping on Set Password.

Applications

Open application drawer
Close application drawer
Add a shortcut
Remove a shortcut

Installed applications can all be found on the welcome screen. To view all applications tap on the Down Arrow.
To hide the application drawer tap the Up Arrow.
To add a shortcut to an application, tap, hold, and drag up the icon.
To remove an application shortcut, tap, hold, and drag the icon down.

Toolbar

Toolbar trigger icons are on the edge of the ViewBoard launcher providing access to your tools.

To launch a tool:

Tap a Toolbar trigger icon.
Tap on your desired tool icon.

NOTE: The default toolbar setting is to be available for all input sources; however, users can go to: Settings > Preferences > Toolbar settings to adjust the options: (1) Show side toolbar, (2) Hide side toolbar, (3) Disable in all input port sources.

Toolbar Icons

Icon

Description

Back

Return to the previous operation screen.

Home

Return to the Home Screen of the Embedded Player.

Recent

Display all embedded applications that are currently being used.

Apps

View all installed applications.

Whiteboard

Launch the whiteboarding software.

Record

Record, view, and save on-screen content.

Draw

Access the pen, highlighter, clear, and save options.


Pen	Highlighter	Eraser	Undo

Redo	Clean	Save	Exit

Pen
Annotate the overlay of any input source with black, white, yellow, orange, red, pink, green, or blue ink.

NOTE: The default pen setting supports up to 10-point writing.

Highlighter
Mark and highlight with yellow, grey, gold, orange, red, pink, green or blue ink.

NOTE: The default highlighter setting supports up to 10-point marking.

Eraser
Selectively remove the digital ink on the screen.

Undo
Undo the previous action.

Redo
Redo the previous action.

Clean
Clears all the digital ink on the screen.

Save
Save the screen image and any annotations.

Exit
Close the drawing tool.

More

View more applications within the ViewBoard toolbar.


Screen Freeze	Spotlight	Stopwatch	Air Class

Timer	Hide/Unhide	Screen Capture

Screen Freeze
Convert the currently displayed content into a still image; then you can zoom in, zoom out, go back to full screen, and exit.

Spotlight
Highlight the focus content zone. Tap the Setting icon to adjust the spotlight size and alpha blending effect.

Stopwatch
Tapping Start will initiate the stopwatch. At any time, the stopwatch can be paused, resumed, split, or reset.

Timer
Access the countdown timer with an optional alarm setting. Touch and swipe to adjust the numeric values, then click Start. At any time, the countdown timer can be paused, resumed, or reset.

Hide/Unhide
Hide or unhide the Tool bar trigger icons.

Air Class
Interactive teaching tool for classroom usage.

Screen Capture
Take a screenshot of the current screen.

Settings

Access the General Settings.

On-Screen Display (OSD) Menu

Access General Settings, Input Settings, and Widgets through the OSD Menu.

ViewBoard has two options for opening the OSD Menu:

Option 1
Long press anywhere on the vLauncher background.

Option 2
Press the INPUT button on the remote control.

General Settings

To adjust the Backlight and enable/disable Auto Brightness and Eye Care:

Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
Drag the brightness slider directly to adjust the backlight value, and/or touch On or Off to enable/disable the function.
Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

To adjust the Volume:

Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
Drag the volume slider directly to adjust the value.
Press Mute on the remote control to enable or disable the mute function.
Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

Input Settings

To select an Input Source:

Press INPUT on the remote control, press the setting button on the front panel, or press the setting icon from the toolbar to display the Input Settings menu.
Press ▼/▲/◄/► to select the input source you want.

NOTE: PC source will only display when the slot-in computer is connected.

Press ENTER on the remote control, or touch the input source.
Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

NOTE: To adjust the settings of an input source, touch the setting icon next to the highlighted input source.

Settings - HDMI & VGA Input Source

Press MENU on the remote control or select the setting icon next to the input source in Input Settings to launch the Settings menu. Settings include: Audio, Screen, Display, and Adjust.

Audio Settings

Press ▼ on the remote control and select the Audio menu.
Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
Adjust the Volume, Bass, Treble, and Balance directly by touching and adjusting each value, or with the remote control by pressing OK to adjust the option.
Touch the Mute slider directly to enable/disable mute, or press Mute on the remote control.
Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

Screen Settings

Press ▼ on the remote control and select the Screen menu.
Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
Adjust your preference by touching each value directly, or with the remote control by pressing OK.
Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

Display Settings

Press ▼ on the remote control and select the Display menu.
Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
Adjust the Brightness, Contrast, Hue, and Sharpness directly by touching and adjusting each value, or with the remote control by pressing OK to adjust the option.
Drag the blue light slider directly to adjust the blue light value.
Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

Low Blue Light Filter and Eye Health

The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience.

NOTE: To meet TÜV Rheinland low blue light certification, the Display Settings must be:

Mode: Standard (Brightness and Contrast are 50)
Color Temperature: Filter
Blue light Filter: 0

Calculating Breaks
When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.

Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.

Focus Fatigue (20-20-20 Rule)
To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.

Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.

Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.

Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.

Adjust Settings (VGA only)

Press ▼ on the remote control and select the Adjust menu.
Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
Adjust your preference by touching each value directly, or with the remote control by pressing OK.
Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

ViewBoard Input Source Settings

The ViewBoard input source is the default source that is active when turning on your ViewBoard. Press MENU on the remote control or tap the setting icon next to the input source in the On-Screen Display (OSD) Menu’s Input Settings to enter the Settings menu.

Network & Internet

Check current network connection status, set up and manage Wi-Fi, Ethernet, Bluetooth, and VPN, and establish a Wireless hotspot.

NOTE:

Wi-Fi, Wireless hotspot and Bluetooth settings will appear when LB-WIFI-001(optional) has been installed.
Ethernet will disable automatically when Wi-Fi is enabled. Wi-Fi will disable automatically when Ethernet is enabled. Wi-Fi will disable when Wireless hotspot is enabled.
The device cannot connect to the Internet when Wireless hotspot is enabled.

Wi-Fi

Setup and manage wireless access points.

Tap the toggle button to turn Wi-Fi On or Off.
Once On, you can: Add a Network, view Saved Networks, Refresh the network list, or view Advanced settings.
In Advanced settings, you can toggle Network notifications On or Off and view Network card info.

Ethernet

Set the local network and proxy.

Tap the drop down menu to connect/disconnect the Ethernet.
You can adjust Local network and Proxy settings as well.

Wireless Hotspot

Set and share your internet connection with other devices.

Tap the toggle button to turn Wireless hotspot On or Off.

Tap Set up to set the Network name, Security, and Password.

Bluetooth

Manage connections, set the device name and discoverability.

Tap the toggle button to turn Bluetooth On or Off. Once On, users can select a listed device to pair and connect to, rename their device, remove a device, or receive files.
Tap Received files to show all received files.

VPN

Setup and manage Virtual Private Networks.

To create a VPN profile:

Go to: Settings > Network & Internet > VPN and tap Add VPN.
Key in the Name.
Select the VPN Type.
Choose to enable/disable PPP encryption (MPPE) and/or show Advanced options.

File Sharing

SAMBA

The SAMBA Service provides file sharing via LAN. When the SAMBA Service is enabled, the user can explore the ViewBoard file system with a PC or mobile equipment.

To access, go to: Settings > File Sharing > SAMBA.
Tap the toggle button to enable the SAMBA Service, then set a password if needed.
Ensure the ViewBoard and client equipment are connected to the same network.
Log in to the ViewBoard with the client equipment. Input the ViewBoard’s IP address.
Key in the user name and password, then select OK (if necessary).
After a successful log in, the ViewBoard files will be available.

Display

Adjust the Wallpaper, Theme, Protection, and HDMI Out settings.

Wallpaper

Users can change their wallpaper with default images (both still and live), or use their own by tapping My Photo and selecting the image file.

Protection

Toggle HDCP & Copyright and Burn-in Protection Interval On/Off, and set a Password for Screen Lock.

HDMI Out

Adjust the HDMI Out Resolution setting and mute/unmute the display speaker when connected via HDMI Out.

NOTE: The mute/unmute option box is unchecked by default.

Preferences

View and adjust Touch, Language, Keyboard & Input Method, Date & Time, Boot Mode & Advanced Settings, Start up & Shut down, and Toolbar settings.

Touch

Adjust Touch Settings and toggle Touch Sounds On/Off.

Language

Choose the preferred language from the available languages.

Keyboard & Input Method

Enable/disable the visual keyboard and/or change the default input method.

Date & Time

Set the system time and format.

Item	Description
Automatic Date & Time	When enabled, the ViewBoard will automatically synchronize the date and time via the Internet.
Time Zone	Select the appropriate time zone.
Use 24-hour Time Format	Choose from 12-hour or 24-hour time format. Simply toggle 24-hour format On/Off.
Date Format	Select from the available date formats.

Boot Mode

Adjust the preferred boot up mode and set/reset a password.

Item	Description
Normal Mode	The embedded screen sharing Apps will run normally.
Secured Mode	The embedded screen sharing Apps will be removed.
Disable Embedded OS	The system will automatically reboot, and then the Embedded OS will not appear.
Enable Password for ViewBoard Settings	Toggle to lock/unlock the ViewBoard Settings.
Boot Mode and Advanced Settings Password	Modify the Boot mode and ViewBoard Settings entry password.
Color Correction	Color correct the ViewBoard display screen.
Non-ViewBoard OS Mode Side Toolbar Setting	Enable the side toolbar for non-ViewBoard OS.
Reset ViewBoard	Reset the ViewBoard to its factory default settings.

Startup & Shutdown

Set the Startup Input, Standby Mode, EnergyStar Mode, Black Screen After Startup, Power off Reminder timer and Schedule settings.

Item	Description
Startup Input	Adjust the Startup Input preference.
Display Setting when No Signal	Decide what happens to the display when there is no signal for HDMI, PC, or VGA sources.
Standby Mode	Decide what happens when you press the Power button while the ViewBoard is On.
Energy Star	Enable to automatically initiate Sleep Mode when the screen is idle for one hour.
Black Screen After Startup	When enabled, the ViewBoard will turn off the backlight automatically after booting up.
Time Switch Power Off Reminder	When enabled, the ViewBoard will turn off without any reminder after the scheduled off time.
Schedule	Schedule a Boot and Shut off time.

Toolbar Setting

Adjust the Side toolbar setting.

Input Source

Adjust the input source names and settings, as well as the side tool bar settings.

Rename Input Source

Set labels for each input source that will be easily recognized when displayed.

Source

Toggle Wake up by active source, Signal auto search, and HDMI CEC and select Input port auto switch.

Item	Description
Wake up by Active Source	The screen will turn on automatically after plugging in an HDMI cable when the screen is off.
Auto Search Signal	When enabled, if the current source does not have a signal, the ViewBoard will automatically search for an input source.
Auto Switch Input Ports	The original signal will automatically switch to a new cable after it’s plugged in.
Energy Saving	Set a time period to power off if no signal is detected.
HDMI CEC	Enable/disable HDMI CEC functions.

Apps

The user can view App information and force stop, uninstall, clear data, clear cache, and clear defaults.

NOTE:

Pre-loaded apps cannot be uninstalled.
Not all apps support the move to USB storage feature.
Not all apps support Clear Defaults.

Apps

View any running or installed applications. Tap on them for more detailed information and options.

By tapping on a running application, you can see more information, stop, or report the application.
Selecting All or Download will list all installed applications.
Tapping on any application will display further information and options.

System

View and adjust Storage, Clone to USB, Display ID, Security, System Update, and About device settings.

Storage

Users can check the storage status of their ViewBoard.

Clone to USB

Copy settings to an external USB drive.

Display ID

Assign a number to remote control the display by RS-232/LAN.

To assign or change the Display ID, tap Change and input a number.

NOTE: The Display ID is for RS-232 users, and the range is 01~99.

Security

Review Certificate, Trusted Credential storage, and Unknown sources install settings.

Tap on Install certificate from storage to add additional certificates.
Selecting Clear Credentials will remove all manually installed credentials.

NOTE: Pre-loaded credentials cannot be cleared.

Under Trusted Credentials view and edit all trusted and installed CA certificates.
Tapping on a credential will provide more detailed information.
Allow the installation of applications from unknown sources by selecting the box under Unknown source security.

NOTE: Apps from unknown sources may not be compatible or work properly.

System Update

The ViewBoard automatically searches for software updates whenever connected to the Internet (OTA). With just one click, users can update their version of ViewBoard software.

Item	Description
Auto Update	When the display is off, the system will automatically check for a new version. If a new version is found, the system will automatically update. After the update is complete, the system will turn off.
Schedule	Set the update time.
Manual Update	Update the software manually.
Check Update	Check for any available updates.
Local Update	Update the system from an external USB device.

About Device

Display Embedded Player information, Legal information, and Asset Tagging.

By selecting Edit, the asset information can be adjusted.
Tap on Legal information to check open source licenses.

Air Class

Display quiz questions on the ViewBoard and allow up to 30 mobile users to submit answers remotely. Whether deploying single or multiple choice questions, the ViewBoard will record the results for each device being used.

Network Information

PC (Windows/Mac/Chromebook) and tablet/mobile (iOS/Android) devices, as well as the ViewBoard need to be linked to the same LAN network subnet.
Ports: TCP 8080

To launch Air Class:

Select "Enter the class"
Choose a function

Tap the tool bar trigger icon and select the more tools icon. Then select the Air Class icon.
Select “Enter the class”.
Choose from the available interactive functions at the bottom of the screen.

Item	Description
Voter	Single and Multiple choice questions.
Judge	True/False questions.
Responder	Race to answer first
Selector	Randomly select a participant
Grouping	Assign participants to groups
Message	Allow/Deny participants to direct message the ViewBoard
Manager	Add participants
Exit	Exit Air Class

Voter

Select the Single choice or Multiple choice icon to select the preferred answer type.

Tap BEGIN VOTING to let the participants start.

After the participants are finished and press OK, the ViewBoard will show the participant‘s name on screen.

Tap FINISH VOTING to close the quiz.

Then the participants’ “Answer Statistics” will be displayed.

Choose the right answer to show the correct rate.

Click the Explain icon to further analyze the topic.

Judge

Tap BEGIN VOTING to let the participants start a True/False questionnaire.

After the participants are finished and press OK, the ViewBoard will show the participant‘s name on screen.

Tap FINISH VOTING to close the quiz.

Then the participants’ “Answer Statistics” will be displayed.

Choose the right answer to show the correct rate.

Click the Explain icon to further analyze the topic.

Responder

Participants race to select their answer and tap OK to submit their answer.

Selector

Select the “Selector’ icon.
Set the number of participants to be selected.

NOTE: The number of participants that can be selected will be based on the total number of participants.

Tap START to start the random selection.
The selected participant’s name will then be displayed.

Grouping

Select the icon to assign participants to groups.

Message

Select "Message"
Change the interface
Enter your message

To allow messaging:

Tap the “Message” icon to enable the function.
Participants select “Message” to change to the message interface.

Participants key in their message then select SEND.
The message will scroll across the top of the ViewBoard.

Manager

Select the icon to let more participants join the class.

Exit

Select to exit the Air Class interface.

myViewBoard Display

Wirelessly mirror screens to a larger display.

To share a screen to a ViewBoard with myViewBoard Display:

Open myViewBoard Display on the ViewBoard you want to share your screen to.
On the device you want to share the screen from, go to: https://myviewboard.com/display.
Enter the Display Code and One Time Password for the ViewBoard you wish to share to.

NOTE: Note that the password refreshes every 30 seconds.

myViewBoard Live

Stream whiteboarding sessions.

A Stream URL and a Stream Key are needed to begin live streaming. The Stream URL is automatically shown after selecting the streaming service in myViewBoard Live.

NOTE: The Stream Key will come from the streaming service chosen.

On myViewBoard Live:

Launch myViewBoard Live.
Input the required information.
Select the Record the stream checkbox to record a copy of the stream to the ViewBoard (if applicable).
Tap the arrow icon to start the stream.

On the dashboard of the chosen streaming service:

Verify that it is able to successfully receive the stream.
To stop the stream, locate and click the ‘End Stream’ button on the chosen service’s dashboard.

NOTE: To learn more about myViewBoard Live, visit: https://wiki.myviewboard.com/MyViewBoard_Live.

myViewBoard Manager

Remotely manage multiple installations of ViewSonic devices.

Once devices are set up and have myViewBoard Manager installed, they can be added to the entity and managed remotely from the Manager web application.

NOTE: Only available to Entity Admins from myviewboard.com after signing in.

Add a Device
On the device to manage:

Download and install myViewBoard Manager.
Open myViewBoard Manager and note the 6-digit PIN displayed.

In the myViewBoard Manager web application on myviewboard.com:

Click Add Device.
Input the 6-digit PIN obtained earlier.
Name the device (if applicable).
Click Add.

NOTE: To learn more about myViewBoard Manager, visit: https://wiki.myviewboard.com/MyViewBoard_Manager.

myViewBoard Record

Capture everything that is displayed on screen in a video format.

To launch the screen recording application:

Select the myViewBoard Record icon in the application drawer.
Select the preferred recording configurations.
Tap the check mark and a three (3) second countdown will begin. Screen recording will begin immediately after the countdown.
After stopping the recording, you will be able to preview the video, save it, or discard it.

myViewBoard Whiteboard

A digital whiteboarding application.

NOTE: To learn more about myViewBoard Whiteboard, visit: https://wiki.myviewboard.com/Whiteboard_for_Android.

Floating Toolbar

Item		Description
	Move	Move the Floating Toolbar.
	Present Mode	Switch between presentation and preparation modes.
	Paste from Clipboard	Insert the current clipboard content onto the canvas.
	Previous Page	Go to the previous page (if the canvas has multiple pages).
	Next Page	Go to the next page (if the canvas has multiple pages).
	New Page	Add a new canvas.
	Pages in Whiteboard	Create, select, rearrange, copy and delete pages.

Main Toolbar

Item		Description
	Screen Capture	Screenshot, video, and audio recording.
	Move	Select and hold to move the toolbar to the left side, right side, or bottom of the screen.
	File	Open, save, export, and print whiteboard files.
	Magic Box	Import resources (image, video, audio, etc.) to the whiteboard.
	Embedded Browser	Open the built-in browser to access internet resources, which can be dragged onto the canvas.
	Infinite Canvas	Drag to move the canvas. Use two hands to zoom in/zoom out. Select again for an overview.
	Selection	Select objects, text, and other elements on the canvas.
	Pen	Writing tools and customization options.
	Eraser	Erase objects or clear the page.
	Shapes and Lines	Draw shapes, arrows, and add tables.
	Text and Handwriting	Add a text box.
	Undo	Undo the previous action.
	Redo	Redo the previous action.

Background Management

Item		Description
	Sign In	Sign in to a myViewBoard account.
	Background Management	Change the canvas background.
	FollowMe Setting	Display custom images uploaded to a cloud storage account.
	Color Palette	Choose from solid or gradient colors as the background.
	Pre-installed	Choose backgrounds that come pre-installed with Whiteboard.
	myViewBoard Originals	Display original content created by myViewBoard.
	Local Hard Drive	Use images from the local hard drive.

vCast

Working with ViewBoard® Cast software (vCast, vCast Pro, and vCastSender), the vCast application will allow the ViewBoard to receive laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s) that are using the vCastSender application.

NOTE:

ViewBoard® Cast software, laptops, and mobile devices can connect to both the same subnet and cross subnet by entering the on-screen PIN code.
Connected devices will show up under Device List on the same subnet connection.
If the device does not show up under Device List, users will need to key-in the on-screen PIN code.

Network Information

Ports:

TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)

TCP 8600 (BYOM)

TCP 53000 (Request share screen)

TCP 52020 (Reverse control)

TCP 52025 (Reverse control for ViewBoard Cast Button)

TCP 52030 (Status sync)

TCP 52040 (Moderator mode)

UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)

UDP 5353 (Multicast search device protocol)

Port and DNS Activation:

Port: 443

DNS: https://vcastactivate.viewsonic.com

OTA Service:

Server Port: TCP443

Server FQDN Name: https://vcastupdate.viewsonic.com

Casting from Windows, MacBook, and Chrome Devices

Ensure the client device (e.g., laptop) is connected to the same network as the ViewBoard.

NOTE: The network name can be found under Room Network.

On the client device, visit the address that is shown on the ViewBoard to download and install the vCastSender application.
After installing, launch the vCastSender application.
To connect to the ViewBoard, input the PIN code and click OK.

NOTE: The PIN code can be found as highlighted below:

Additionally, you can connect to the ViewBoard or display by clicking Device List then the Device Name listed.

NOTE: The Device Name can be found as highlighted below:

Casting from Android Devices

Ensure the client device (e.g., Android phone or tablet) is connected to the same network as the ViewBoard.

NOTE: The network name can be found under Room Network.

On the Android client device, scan the QR code shown on the ViewBoard to directly download the vCastSender application, or download the application from the Google Play Store.

After installing, launch the vCastSender application.
To connect to the display, input the PIN code and select OK.

NOTE: The PIN code can be found as highlighted below:

You can also connect to the ViewBoard by clicking Device List then the Device Name listed.

NOTE: The Device Name can be found as highlighted below:

Additionally, you can connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.

Casting from Apple iOS Devices

Apple AirPlay® is compatible with vCast for screen mirroring and content streaming under the same subnet environment only. An “AirPlay Password” will be generated on-screen for connection when using AirPlay to cast to a ViewBoard.

Ensure the client device (e.g., iPhone or iPad) is connected to the same network as the ViewBoard.

NOTE: The network name can be found under Room Network.

On the iOS client device, directly open AirPlay and select the Device Name of the ViewBoard to connect.

NOTE: The Device Name can be found as highlighted below:

Input the generated on-screen AirPlay Password on the client device to connect.

NOTE: In a cross subnet environment, please download and connect with the vCastSender iOS application from the Apple App Store.

You can also connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.

Connecting to a Display from a Mobile Device

Once connected, select Receive. The ViewBoard or selected display screen will appear on the mobile device with an on-screen toolbar. Users can interact with the ViewBoard or display with annotations, file sharing, etc.

Item		Description
	Toggle	Hide or display the toolbar.
	Home	Return to the Home interface.
	Return	Return to the previous operation.
	Folder	View or open the mobile device's files.
	Share	Cast the mobile device's screen to the connected ViewBoard or display.
	Touch	Remotely control the connected ViewBoard or display.
	Annotate	Make annotations, and adjust the pen color.
	Clear	Clear everything on screen.
	Camera	Send camera images to the connected ViewBoard or display.

Other Default Applications

Chromium

Web browser for surfing the internet.

Folders

Folders Overview
Folder Icons

Number	Item
1	Storage Device Display
2	Icons
3	File Type Menu
4	File Information
5	Main Display Area

File Type Menu

Item	Description
All	All types
Doc	OFFICE files
Note	Image stored by myViewBoard, Side Tool Bar, and remote control Screen Capture button.
Picture	Image files
Media	Audio and Video files

OfficeSuite

Create, edit, and view Documents, Spreadsheets, Presentations, and PDFs.

Screen Lock

Set a screen lock password and enable screen lock.

NOTE: If the user forgets the password, use the remote control and press INPUT-0-2-1-4 to restore the password to default.

To set a screen lock password:

Go to: Settings > Display > Password for screen lock, or select the Screen Lock icon in the apps list.
Select Set Password, and input a new four (4) digit password. Then select OK.
Now when selecting the Screen Lock icon, the screen will be locked.

vSweeper

Clear unnecessary data and unwanted files.

Advanced Settings can also be customized to the user's needs.

RS-232

This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.

The protocol contains three command sections:

Set-Function
Get-Function
Remote control pass-through mode

NOTE: Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.

Description

RS-232 Hardware Specification

ViewSonic LFD communication port on the rear side:

Connector type: DSUB 9-Pin Male (female or 3.5 mm barrel connector)
Use of crossover (null modem) cable for connection
Pin Assignment:

	Pin #	Signal	Remark
Male DSUB 9-Pin (preferred)	1	NC
	2	RXD	Input to Display
	3	TXD	Output to Display
	4	NC
	5	GND
Female DSUB 9-Pin	6	NC
	7	NC
	8	NC
	9	NC
	frame	GND

	Item	Signal	Remark
3.5 mm barrel connector (alternative for limited space)	Tip	TXD	Output from Display
	Ring	RXD	Input to Display
	Sleeve	GND

LAN Hardware Specification

ViewSonic LFD communication port on the rear side:

Connector type: 8P8C RJ45
Pin assignment:

Pin #	Signal	Remark
1	TX+	Output from Display
2	TX-	Output from Display
3	RX+	Input to Display
4	BI_D3+	For 1G case
5	BI_D3-	For 1G case
6	RX-	Input to Display
7	BI_D4+	For 1G case
8	BI_D4-	For 1G case
frame	GND

RS-232 Communication Setting

Baud Rate Select: 9600bps (fixed)
Data bits: 8 bits (fixed)
Parity: None (fixed)
Stop Bits: 1(fixed)

LAN Communication Setting

Type: Ethernet
Protocol: TCP/IP
Port: 5000 (fixed)
WOL Port: 9 (fixed) for UDP
Cross subnet: No
Logon Credentials: No

Command Message Reference
PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:

If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

Protocol

Set-Function Listing

The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.

Set-Function Description:

Length	Total Byte of Message excluding “CR”
LFD ID	Identification for each of Display (01~98; default is 01) ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply. The LFD ID can be set via the OSD menu for each Display.
Command Type	Identify command type, "s" (0x73h): Set Command "+" (0x2Bh): Valid Command Reply "-" (0x2Dh): Invalid Command Reply
Command	Function command code: One byte ASCII code.
Value [1~3]	Three bytes ASCII that defines the value.
CR	0x0D

Set-Function Format Send: (Command Type="s")

Name	Length	ID	Command Type	Command	Value1	Value2	Value3	CR
Byte Count	1 Byte	2 Byte	1 Byte	1 Byte	1 Byte	1 Byte	1 Byte	1 Byte
Bytes Order	1	2~3	4	5	6	7	8	9

Reply: (Command Type="+" or "-")

Name	Length	ID	Command Type	CR
Byte Count	1 Byte	2 Byte	1 Byte	1 Byte
Bytes Order	1	2~3	4	5

NOTE: When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.

Example 1: Set Brightness as 76 for Display (#02) and this; command is valid.

Send (Hex Format)

Name	Length	ID	Command Type	Command	Value1	Value2	Value3	CR
Hex	0x38	0x30 0x32	0x73	0x24	0x30	0x37	0x36	0x0D

Reply (Hex Format)

Name	Length	ID	Command Type	CR
Hex	0x34	0x30 0x32	0x2B	0x0D

Example 2: Set Brightness as 75 for Display (#02) and this; command is NOT valid.

Send (Hex Format)

Name	Length	ID	Command Type	Command	Value1	Value2	Value3	CR
Hex	0x38	0x30 0x32	0x73	0x24	0x30	0x37	0x35	0x0D

Reply (Hex Format)

Name	Length	ID	Command Type	CR
Hex	0x34	0x30 0x32	0x2D	0x0D

Set-Function Table

A. Basic Function

Set Function	Length	Command	Command		Value Range	Comments
		Type (ASCII)	Code (ASCII)	Code (Hex)	(Three ASCII bytes)
Power On/Off (Standby)	8	s	!	21	000: STBY 001: ON	1. The Power-on via LAN control may works only under specific mode. To see display UG for details. 3.1.1 2. “WOL by MAC address” may available as alternative.3.2.1
Input Select	8	s	"	22	004: HDMI 1 014: HDMI 2 024: HDMI 006: VGA 007: Slot-in PC (OPS) 009: DP 019: Type-C 00A: Embedded/Main (Android)	1. No need for USB 2. For the case of two more same sources, the 2nd digital is used to indicate the extension. 3. The HEX of 00A is 30 30 41.
Brightness	8	s	$	24	000 ~ 100 900: Bright down (-1) 901: Bright up (+1) *3.1.1
Backlight*3.2.0	8	A	B	42	000~100	1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness. 2. Derived from Color calibration. *3.2.0
Power Lock	8	s	4	34	000: Unlock 001: Lock	*See note in details
Volume	8	s	5	35	000 ~ 100 900: Volume down(-1) 901:Volume up(+1)
Mute	8	s	6	36	000: OFF 001: ON (mute)
Button Lock	8;	s	8	38	000: Unlock 0001: Lock	*See note in details
Menu Lock	8	s	>	3E	000: Unlock 001: Lock	*See note in details
Number *3.1.1	8	s	@	40	000~009
Key Pad *3.1.1	8	s	A	41	000: UP 001: DOWN 002: LEFT 003: RIGHT 004: ENTER 005: INPUT 006: MENU/(EXIT) 007: EXIT
Remote Control	8	s	B	42	000: Disable 001: Enable 002: Pass through	Disable: RCU will be no function Enabled: RCU controls normally Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself.
Restore Default	8	s	~	7E	000	Recover to factory setting

B. Optional Function

Set Function	Length	Command	Command		Value Range	Comments
		Type (ASCII)	Code (ASCII)	Code (Hex)	(Three ASCII bytes)
Contrast	8	s	#	23	000~100
Sharpness	8	s	%	25	000~100
Color	8	s	&	26	000~100
Tint	8	s	'	27	000~100
Backlight On_Off	8	s	(	29	000: Off 001: On
Color Mode	8	s	)	29	000: Normal 001: Warm 002: Cold 003: Personal
Freeze On_Off	8	s	.	2A	000: Off 001: On
Bass	8	s	.	2E	000~100
Treble	8	s	/	2F	000~100
Balance	8	s	0	30	000~100	050 is central
Picture Size	8	s	1	31	000: FULL (16:9) 001: NORMAL (4:3) 002: REAL (1:1) *3.1.0
OSD language	8	s	2	32	000: English 001: French 002: Spanish	Could be extended for more supported languages by model
Date: Year	8	s	V	56	Y17~Y99	Last 2 digits (20)17~(20)99
Date: Month	8	s	V	56	M01~M12	2 digits
Date: Day	8	s	V	56	D01~D31	2 digits
Time: Hour	8	s	W	57	H00~H23	24-hr format. 2 digits.
Time: Min	8	s	W	57	M00~M59	2 digits
Time: Sec	8	s	W	57	S00~S59	2 digits
Customized Hot Keys	8	s	X	58	001~999 001: Open MVBA app

Specifications

Item	Category	Specifications
Model	P/N.	IFP6562	IFP7562	IFP8662
Model	No.	VS18622	VS18623	VS18624

Display Modes

VGA Mode

Resolution	Refresh Rate (@)
640 x 480	60Hz, 72Hz, 75Hz
720 x 400	85Hz
800 x 600	56Hz, 60Hz, 72Hz, 75Hz
832 x 624	75Hz
1024 x 768	60Hz, 70Hz, 75Hz
1280 x 1024	60Hz, 75Hz
1600 x 1200	60Hz
1920 x 1080	60Hz
1920 x 1200	60Hz

HDMI Mode

Resolution	Refresh Rate (@)
640 x 480	60Hz, 72Hz, 75Hz
720 x 400	70Hz
800 x 600	56Hz, 60Hz, 72Hz, 75Hz
1024 x 768	60Hz, 70Hz, 75Hz
1280 x 1024	60Hz, 75Hz
1680 x 1200	60Hz
1920 x 1080	60Hz
1920 x 1200	60Hz
3840 x 2160	25Hz, 30Hz, 50Hz, 60Hz

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Compliant Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Industry Canada Statement

CAN ICES-003(B) / NMB-003(B)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

The following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance	Proposed Maximum Concentration	Actual Concentration
Lead (Pb)	0.1%	< 0.1%
Mercury (Hg)	0.1%	< 0.1%
Cadmium (Cd)	0.01%	< 0.01%
Hexavalent Chromium (Cr6⁺)	0.1%	< 0.1%
Polybrominated biphenyls (PBB)	0.1%	< 0.1%
Polybrominated diphenyl ethers (PBDE)	0.1%	< 0.1%
Bis (2-ethylhexyl) phthalate (DEHP)	0.1%	< 0.1%
Butyl benzyl phthalate (BBP)	0.1%	< 0.1%
Dibutyl phthalate (DBP)	0.1%	< 0.1%
Diisobutyl phthalate (DIBP)	0.1%	< 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

Copper alloy containing up to 4% lead by weight.
Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

ENERGY STAR® statement

ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR® prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

As an ENERGY STAR® Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines and mark all certified models with the ENERGY STAR® logo.

The following logo appears on all ENERGY STAR®-certified models:

NOTE: The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

USA & Canada
https://www.viewsonic.com/us/go-green-with-viewsonic

Europe
https://www.viewsonic.com/eu/environmental-social-governance/recycle

Taiwan
https://recycle.moenv.gov.tw

For EU users, please contact us for any safety/accident issue experienced with this product:

	ViewSonic Europe Limited Haaksbergweg 75 1101 BR Amsterdam Netherlands
	+31 (0) 650608655
	EPREL@viewsoniceurope.com
	https://www.viewsonic.com/eu/

Copyright Information

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

IFP62_UG_ENG_1c_20230411

Customer Service Contact Information

For technical support or product service, see the table below or contact your reseller.

Note: You will need the product’s serial number, which is located on the rear of the monitor by the I/O ports.

Asia Pacific & Africa

Country / Region	Website
Australia	https://viewsonic.com/au/
Bangladesh	https://www.viewsonic.com/bd/
中囯(China)	https://www.viewsonic.com.cn
香港 (繁體中文)	https://www.viewsonic.com/hk/
Hong Kong (English)	https://www.viewsonic.com/hk-en/
India	https://www.viewsonic.com/in/
Indonesia	https://www.viewsonic.com/id/
Israel	https://www.viewsonic.com/il/
日本 (Japan)	https://www.viewsonic.com/jp/
Korea	https://www.viewsonic.com/kr/
Malaysia	https://www.viewsonic.com/my/
Middle East	https://www.viewsonic.com/me/
Myanmar	https://www.viewsonic.com/mm/
Nepal	https://www.viewsonic.com/np/
New Zealand	https://www.viewsonic.com/nz/
Pakistan	https://www.viewsonic.com/pk/
Philippines	https://www.viewsonic.com/ph/
Singapore	https://www.viewsonic.com/sg/
臺灣 (Taiwan)	https://www.viewsonic.com/tw/
ประเทศไทย (Thailand)	https://www.viewsonic.com/th/
Việt Nam	https://www.viewsonic.com/vn/
South Africa & Mauritius	https://www.viewsonic.com/za/

Americas

Country / Region	Website
United States	https://www.viewsonic.com/us/
Canada	https://www.viewsonic.com/us/
Latin America	https://www.viewsonic.com/la/

Europe

Country / Region	Website
Europe	https://www.viewsonic.com/eu/
France	https://www.viewsonic.com/fr/
Deutschland	https://www.viewsonic.com/de/
Қазақстан	https://www.viewsonic.com/kz/
Россия	https://www.viewsonic.com/ru/
España	https://www.viewsonic.com/es/
Türkiye	https://www.viewsonic.com/tr/
Україна	https://www.viewsonic.com/ua/
United Kingdom	https://www.viewsonic.com/uk/

Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

Any product on which the serial number has been defaced, modified, or removed.
Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
- Damage to or loss of any programs, data, or removable storage media.
- Normal wear and tear.
- Removal or installation of the product.
Software or data loss occurring during repair or replacement.
Any damage of the product due to shipment.
Causes external to the product, such as electric power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic’s specifications.
Failure of owner to perform periodic product maintenance as stated in the User Guide.
Any other cause which does not relate to a product defect.
Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
Software - Any third-party software included with the product or installed by the customer.
Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
Removal, installation, and set-up service charges, including wall-mounting of the product.

How to get service:

For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.

The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.

For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.

Mexico Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

Any product on which the serial number has been defaced, modified or removed.
Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
- Causes external to the product, such as electrical power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic®’s specifications.
- Normal wear and tear.
- Any other cause which does not relate to a product defect.
Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
Removal, installation, insurance, and set-up service charges.

How to get service:

For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic®.

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo: Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005 E-Mail: disc2@hmo.megared.net.mx	Villahermosa: Compumantenimietnos Garantizados, S.A. de C.V. AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09 E-Mail: compumantenimientos@prodigy.net.mx
Puebla, Pue. (Matriz): RENTA Y DATOS, S.A. DE C.V. Domicilio: 29 SUR 721 COL. LA PAZ 72160 PUEBLA, PUE. Tel: 01(52).222.891.55.77 CON 10 LINEAS E-Mail: datos@puebla.megared.net.mx	Veracruz, Ver.: CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419 ENTRE PINZÓN Y ALVARADO Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67 E-Mail: gacosta@qplus.com.mx
Chihuahua: Soluciones Globales en Computación C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih. Tel: 4136954 E-Mail: Cefeo@soluglobales.com	Cuernavaca: Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo C.P. 62040, Cuernavaca Morelos Tel: 01 777 3180579 / 01 777 3124014 E-Mail: aquevedo@compusupportcva.com
Distrito Federal: QPLUS, S.A. de C.V. Av. Coyoacán 931 Col. Del Valle 03100, México, D.F. Tel: 01(52)55-50-00-27-35 E-Mail : gacosta@qplus.com.mx	Guadalajara, Jal.: SERVICRECE, S.A. de C.V. Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco Tel: 01(52)33-36-15-15-43 E-Mail: mmiranda@servicrece.com
Guerrero Acapulco: GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627	Monterrey: Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280 Monterrey N.L. México Tel: 8129-5103 E-Mail: aydeem@gps1.com.mx
MERIDA: ELECTROSER Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916 E-Mail: rrrb@sureste.com	Oaxaca, Oax.: CENTRO DE DISTRIBUCION Y SERVICIO, S.A. de C.V. Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22 Fax: 01(52)95-15-13-67-00 E-Mail. gpotai2001@hotmail.com
Tijuana: STD Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembr Tijuana, Mexico	FOR USA SUPPORT: ViewSonic® Corporation 381 Brea Canyon Road, Walnut, CA. 91789 USA Tel: 800-688-6688 http://www.viewsonic.com

Using the ViewBoard Safely

Please read the following Safety Precautions before you start using the device.

Keep this user guide in a safe place for later reference.
Read all warnings and follow all instructions.
Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
Never remove the rear cover. This display contains high-voltage parts. You may be seriously injured if you touch them.
Avoid exposing the device to direct sunlight or other sources of sustained heat.
Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
Use a soft, dry cloth to clean the external housing.
When moving the device, be careful not to drop or bump the device on anything.
Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
Do not place any heavy objects on the device or connection cables.
If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
The device is a monitor with an LED backlight intended for general office use.
Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.

When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
Only use attachments/accessories specified by the manufacturer.
When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
Disconnect the power plug from the AC outlet if the device is not being used for a long period of time.
Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.

Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as:
- if the power supply cord or plug is damaged
- if liquid is spilled onto or objects fall in the unit
- if the unit is exposed to moisture
- if the unit does not operate normally or has been dropped

IMPORTANT

To ensure the optimal performance and longevity of your display, it is essential to follow the recommended handling, mounting, and storage procedures. Placing the display in a horizontal position can lead to a range of potential issues, including:

Excessive stress on the display's structural components, resulting in the formation of cracks or distortions along the edges.
Uneven weight distribution, which can cause the screen to warp, sustain internal damage, or crack over time.
Thermal-related damage, as the internal components may not be able to dissipate heat as intended, leading to potential failure or permanent damage.

Furthermore, altering the display's form can also compromise the integrity of its internal components, including the sensitive LCD cells, which can result in a permanent degradation of the display's quality.

To prevent such issues and maintain the display's optimal condition, it is recommended to always mount, handle, transport, and store it in a vertical position. Failure to do so may void the warranty and compromise the display's performance and lifespan.

Note: Any damage resulting from the misuse or improper handling of the display is not covered under warranty.

CAUTION

Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions:

When the power supply cord or plug is damaged.
If liquid has been spilled onto or objects have fallen into the unit.
If the unit has been exposed to moisture.
If the unit does not operate normally or has been dropped.

Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

Using cabinets or stands recommended by the manufacturer of the device.
Only using furniture that can safely support the device.
Ensuring the device is not overhanging the edge of the supporting furniture.
Not placing the device on tall furniture (e.g., cupboards or bookcases) without anchoring both the furniture and the device to a suitable support.
Not placing the device on cloth or other materials that may be located between the device and supporting furniture.
Educating children about the dangers of climbing on furniture to reach the device or its controls.

If the existing device is going to be retained and relocated, the same considerations as above should be applied.

Troubleshooting Common Problems

General

Why doesn't the remote control work?

Solution 1 ► Check whether something is obstructing the display’s remote control receiver.

Solution 2 ► Check whether the batteries in the remote control are installed correctly.

Solution 3 ► Check whether the batteries need to be replaced.

Why is the ViewBoard turning off unexpectedly?

Solution 1 ► Check whether Sleep mode is enabled.

Solution 2 ► Check if there is a power outage in your area.

Solution 3 ► Turn on the display and see if the problem is with the signal and control system.

PC Mode

There is no signal from my PC.

Solution 1 ► Check the display settings.

Solution 2 ► Check the display resolution.

Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.

Why is there line streaking in the background?

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase.

The ViewBoard is displaying an inaccurate color.

Solution 1 ► Check the VGA connection.

Solution 2 ► Adjust the chroma, brightness, and contrast settings.

An "Unsupported Format" error is being shown.

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase settings.

Touch Function

The touch function isn't responding.

Solution 1 ► Check that drivers are installed correctly.

Solution 2 ► Reinstall driver(s).

Solution 3 ► Check setup and align it.

Solution 4 ► Check whether the touch pen is working properly.

Video Not Working Properly

Why is there no picture and/or no sound?

Solution 1 ► Check the Power status.

Solution 2 ► Check the signal cable.

Solution 3 ► Check that the internal PC is installed correctly.

The picture is unclear and/or cutting in and out.

Solution 1 ► Check the signal cable.

Solution 2 ► Check if other electronics are interrupting the signal.

Why is the picture quality poor?

Solution 1 ► Adjust chroma, brightness, and contrast settings in the menu.

Solution 2 ► Check the signal cable.

Audio Not Working Properly

Why is there no sound?

Solution 1 ► Press the Mute/Unmute button.

Solution 2 ► Adjust the volume.

Solution 3 ► Check the audio cable.

Sound is only coming out from one speaker.

Solution 1 ► Adjust the sound balance in the menu.

Solution 2 ► Check the sound control panel settings of the computer.

Solution 3 ► Check the audio cable.
NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.

Maintaining the ViewBoard

General Precautions

Make sure the device is turned off and the power cable is unplugged from the power outlet.
Never spray or pour any liquid directly onto the screen or case.
Handle the device with care, as a darker-colored device, if scuffed, may show marks more clearly than a lighter-colored device.
Do not use the system continuously for long periods of time.

Cleaning the Screen

Use a clean, soft, lint-free cloth and gently wipe down your screen to remove dust and other particles.
If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

Cleaning the Case

Use a clean, soft, lint-free cloth and gently wipe down the case to remove dust and other particles.
If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.

Important: If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.