IFP4320 Pre-installed Applications

    From ViewSonic User Guide Database

    Print Icon.svg

    Package Contents

    Wall Mount Kit Specifications (VESA)

    Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.

    Wall Mount Kit Specifications
    Model VESA Spec. (A x B) Standard Screw (C x D) Quantity
    IFP4320 400 x 400 mm M6 x 25 mm 4
    Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

    Product Overview

    Front Panel

    IFP4320 Front Panel

    Rear Panel

    IFP4320 Rear Panel

    Control Panel

    IFP4320 Control Panel
    Number Description
    1
    • Enter the signal source selection menu.
    • Select the signal source.
    • Confirm the operation under MENU.
    2 In the OSD Menu, press the keys to select an item.
    3 In the OSD Menu, press the keys to select an item.
    4
    • Increase the volume level.
    • In the OSD Menu, adjust the value of the selected item.
    5
    • Decrease the volume level.
    • In the OSD Menu, adjust the value of the selected item.
    6
    • Enter the Main Menu.
    • Confirm the operation in the SOURCE menu.
    7
    • Press to turn on/off the display’s backlight.
    • Press and hold to turn on/off the device.

    I/O Panels

    IFP4320 I/O Panel
    Number Port Description
    1 USB Type-C USB Type-C input; connect to a PC with USB Type-C output.
    2 TOUCH
    • Touch signal output to external PC.
    • After connection (with an external PC), the device connected to the USB 3.0 port can directly be used by the external PC.
    3 Audio Out Audio output to an external speaker/headset.
    4 PC Line In External computer audio input.
    5 VGA External computer video input.
    6 DVI DVI input; connect to a PC with DVI output.
    7 DisplayPort DisplayPort input; connect to a PC with DisplayPort output.
    8 HDMI High definition input; connect to a PC with HDMI output, set-top box, or other video device.
    9 RS-232 Serial interface; used for mutual transfer of data between devices.
    10 LAN Standard RJ45 (10M/100M/1000M) Internet connection interface.
    11 USB 1 Connect USB devices such as hard disks, keyboard, mouse, etc.
    12 Smart USB Connect USB devices such as hard disks, keyboard, mouse, etc. Automatically switches between PC and ViewBoard.
    13 SPDIF Multichannel sound via optical signals.

    Remote Control Overview

    Remote Control
    Number Description
    1 Power on/off
    2 Screen capture
    3 Startup writing
    4 Back to the ViewBoard player Home Screen
    5 Back/Return to the previous page
    6 Increase/Decrease the Volume
    7 Number Keypad
    8 Information
    9 Input source selection
    10 Media control buttons:
    Red:: Play/Pause
    Green: Stop
    Yellow: Forwards
    Blue: Backwards
    11 Settings menu
    12 Up/Down/Right/Left/OK
    13 Freeze screen
    14 Mute/Unmute
    15 Increase/Decrease Brightness
    16 Blank Screen
    17 Adjust Aspect Ratio

    Remote Control Effective Range

    The working range of the remote control is shown here. It has an effective range of 6 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.

    Effective Range of the Remote Control

    Replacing the Batteries of the Remote Control

    1. Remove the cover on the rear of the remote control.
    2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
    3. Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.
    Replacing the Batteries of the Remote Control
    There is a risk of explosion if batteries are replaced with the incorrect type.
    NOTE:
    • It is recommended that you do not mix battery types.
    • Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.

    Using Gestures

    Touch gestures allow the user to use pre-determined commands without using a keyboard or mouse. Using gestures on the ViewBoard, the user can select/deselect objects, change the location of an object, access settings, erase digital ink, and much more.

    NOTE: Gesture availability will vary based on the application.


    Select and Deselect an Object (Clicking)
    Press and release the ViewBoard to select/deselect options or objects. This is like a single, standard left mouse click.
    Single Click
    Display Menu Options (Right-Clicking)
    Press and hold the ViewBoard with your finger. This is like a single, standard right mouse click.
    Right Click
    Double-Clicking
    Quickly press and release twice in the same location on the ViewBoard. This is like a double, standard left mouse click.
    Double Click
    Moving an Object
    Press and hold the object on the ViewBoard and slowly drag it with your finger to your desired location.
    Drag
    Erasing Digital Ink
    Use your flattened hand, palm, or fist on the ViewBoard and move your hand across the area which you wish to erase.
    Erase

    Connecting External Devices and Touch Connection

    Connecting External Devices

    USB Type-C Connection

    To connect via USB Type-C:

    Connect a USB Type-C cable from your external device to the Type-C port on the ViewBoard.

    DisplayPort Connection

    To connect via DisplayPort:

    1. Connect a DisplayPort cable from your external device to the DisplayPort port on the ViewBoard.
    2. Connect a USB cable to the external device from the TOUCH port of the ViewBoard.

    HDMI Connection

    To connect via HDMI:

    1. Connect an HDMI cable from your external device to the HDMI port on the ViewBoard.
    2. Connect a USB cable to the external device from the TOUCH port of the ViewBoard.

    VGA Connection

    To connect via VGA:

    1. Connect a VGA cable from your external device to the VGA port on the ViewBoard.
    2. Connect a USB cable to the external device from the TOUCH port of the ViewBoard.

    DVI Connection

    To connect via DVI:

    1. Connect a DVI cable from your external device to the DVI port on the ViewBoard.
    2. Connect a USB cable to the external device from the TOUCH port of the ViewBoard.

    RS-232 Connection

    RS-232 Connection

    When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.

    USB and Networking Connections

    Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.

    USB Peripherals

    USB Connection

    Plug the USB device cable into the USB port.

    Networking and Modem Connection

    Network Connection

    Plug the network cable into the LAN port.

    Media Player Connection

    Media Player Connection

    To connect a media player:

    1. Connect the HDMI cable to the HDMI ports on your ViewBoard and peripheral device.
    2. Plug in the power cord of your ViewBoard, and turn on the power supply switch.
    3. Press the Power button on the right-hand side of the ViewBoard to turn the screen on.
    4. Press the INPUT button on the remote control and switch to the “HDMI” input source.

    SPDIF Connection

    SPDIF Connection

    To connect to an external sound system:

    1. Connect an optical cable from the SPDIF port to your sound system’s optical connector.
    2. Plug in the power cord of your ViewBoard, and turn on the rear-panel power supply switch.
    3. Press the Power button on the right-hand side of the ViewBoard to turn the screen on.

    Power On/Off your ViewBoard

    1. Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position.
    2. NOTE: The AC IN socket and Power Switch are located at the rear of the device.
      IFP4320 Power Switch.png
    3. Press the Power button to turn on the ViewBoard.
    4. To turn the ViewBoard off, press and hold the Power button.

    Initial Launch Setup

    When you first turn on your ViewBoard, an initial setup wizard will launch.

    1. Select your Language.
    2. Setup and verify your LAN connection.
    3. Select your Time Zone to set the Date and Time.
    4. Select your preferred System Mode.
    5. Select your Power Saving plan.
    6. Accept or Decline the Privacy and Copyright Protection Terms.

    vLauncher - Customizable Welcome Screen

    IFP52 Home Screen.png

    vLauncher Message

    Both the vLauncher Title and Subtitle can be customized by tapping on them. Additionally, a password can be set by tapping on Set Password.

    Applications

    • Installed applications can all be found on the welcome screen. To view all applications tap on the Down Arrow.
    • To hide the application drawer tap the Up Arrow.
    • To add a shortcut to an application, tap, hold, and drag up the icon.
    • To remove an application shortcut, tap, hold, and drag the icon down.

    Toolbar

    Toolbar trigger icons are on the edge of the ViewBoard launcher providing access to your tools.

    IFP52 Home Toolbar.png

    To launch a tool:

    1. Tap a Toolbar trigger icon.
    2. Tap on your desired tool icon.
    IFP52 Home Toolbar Closeup.png
    NOTE: The default toolbar setting is to be available for all input sources; however, users can go to: Settings > Preference > Toolbar setting to adjust the options: (1) available for all input sources, (2) hide the toolbar for all input sources.

    Toolbar Icons

    Icon Description
    IFP52 Icon Return.png
    Return to the previous operation screen.
    IFP52 Icon Home.png
    Return to the Home Screen of the Embedded Player.
    IFP52 Icon Recent.png
    Display all embedded applications that are currently being used.
    IFP52 Icon App.png
    View all installed applications.
    IFP52 Icon mvb.png
    Launch the myViewBoard software.
    IFP52 Icon Recorder.png
    Record, view, and save the on-screen content.
    IFP52 Icon Draw.png
    Access the pen, highlighter, clear, and save options.
    IFP52 Pen Icon.png
    IFP52 Highlighter Icon.png
    IFP52 Eraser.png
    IFP52 Undo Icon.png
    Pen
    Highlighter
    Eraser
    Undo
    IFP52 Redo Icon.png
    IFP52 Clean Icon.png
    IFP52 Save Icon.png
    IFP52 Exit Icon.png
    Redo
    Clean
    Save
    Exit
    Pen
    Annotate the overlay of any input source with black, white, yellow, orange, red, pink, green, or blue ink.
    Highlighter
    Mark and highlight with yellow, grey, gold, orange, red, pink, green or blue ink.
    Eraser
    Selectively remove the digital ink on the screen.
    Undo
    Undo the previous action.
    Redo
    Redo the previous action.
    Clean
    Clears all the digital ink on the screen.
    Save
    Save the screen image and any annotations.
    Exit
    Close the drawing tool.
    IFP52 Icon More.png
    View more applications within the ViewBoard toolbar.
    IFP52 Screen Freeze Icon.png
    IFP52 Spotlight Icon.png
    IFP52 Stopwatch Icon.png
    Screen Freeze
    Spotlight
    Stopwatch
    IFP52 Timer Icon.png
    IFP52 Hide Unhide Icon.png
    IFP52 Screen Capture Icon.png
    Timer
    Hide/Unhide
    Screen Capture
    Screen Freeze
    Convert the currently displayed content into a still image; then you can zoom in, zoom out, go back to full screen, and exit.
    Spotlight
    Highlight the focus content zone. Tap the Setting icon to adjust the spotlight size and alpha blending effect.
    Stopwatch
    Tapping Start will initiate the stopwatch. At any time, the stopwatch can be paused, resumed, split, or reset.
    Timer
    Access the countdown timer with an optional alarm setting. Touch and swipe to adjust the numeric values, then click Start. At any time, the countdown timer can be paused, resumed, or reset.
    Hide/Unhide
    Hide or unhide the Tool bar trigger icons.
    Screen Capture
    Take a screenshot of the current screen.
    IFP52 Icon Settings.png
    Access the General Settings.

    On-Screen Display (OSD) Menu

    Access General Settings, Input Settings, and Widgets through the OSD Menu.

    IFP52 OSD Menu.png

    ViewBoard has two options for opening the OSD Menu:

    Option 1
    Long press anywhere on the vLauncher background.

    IFP52 OSD Menu Long Press.png

    Option 2
    Press the INPUT button on the remote control.

    IFP52 OSD Menu Input.png

    General Settings

    IFP52 General Settings.png

    To adjust the Backlight and enable/disable Eye Care:

    1. Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
    2. Drag the brightness slider directly to adjust the backlight value, and/or touch On or Off to enable/disable the function.
    3. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

    To adjust the Volume:

    1. Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
    2. Drag the volume slider directly to adjust the value.
    3. Press Mute on the remote control to enable or disable the mute function.
    4. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

    Input Settings

    IFP52 Input Settings.png

    To select an Input Source:

    1. Press INPUT on the remote control, press the setting button on the front panel, or press the setting icon from the toolbar to display the Input Settings
    2. Press ▼/▲/◄/► to select the input source you want.
    NOTE: PC source will only display when the slot-in computer is connected.
    1. Press ENTER on the remote control, or touch the input source.
    2. Press BACK on the remote control, or touch a blank area outside of the menu to exit.
    NOTE: To adjust the settings of an input source, touch the setting icon next to the highlighted input source.
    IFP50-3 Input Settings Icon.png

    Widget

    NOTE: Only available for the Embedded Player source.
    IFP52 Widget Menu.png

    To add a widget to the vLauncher welcome screen:

    1. Long press the vLancher background via touch to launch the OSD Menu.
    2. Select Widget.
    3. Touch and hold the desired widget.
    4. Drag the widget onto the vLauncher background.

    Settings - HDMI & VGA Input Source

    Press MENU on the remote control or select the setting icon next to the input source in Input Settings to launch the Settings menu. Settings include: Audio, Screen, Display, and Adjust.

    Audio Settings

    IFP52 Audio Settings.png
    1. Press ▼ on the remote control and select the Audio menu.
    2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
    3. Adjust the Volume, Bass, Treble, and Balance directly by touching and adjusting each value, or with the remote control by pressing OK to adjust the option.
    4. Touch the Mute slider directly to enable/disable mute, or press Mute on the remote control.
    5. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

    Screen Settings

    IFP52 Screen Settings Update.png
    1. Press ▼ on the remote control and select the Screen menu.
    2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
    3. Adjust your preference by touching each value directly, or with the remote control by pressing OK.
    4. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

    Display Settings

    IFP52 Display Settings.png
    1. Press ▼ on the remote control and select the Display menu.
    2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
    3. Adjust the Brightness, Contrast, Hue, and Sharpness directly by touching and adjusting each value, or with the remote control by pressing OK to adjust the option.
    4. Drag the blue light slider directly to adjust the blue light value.
    5. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

    Low Blue Light Filter and Eye Health

    The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience.

    IFP50-3 Blue Light Filter.png

    NOTE: To meet TÜV Rheinland low blue light certification, the Display Settings must be:

    • Mode: Standard (Brightness and Contrast are 50)
    • Color Temperature: Filter
    • Blue light Filter: 0

    Calculating Breaks
    When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.

    Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.

    Focus Fatigue (20-20-20 Rule)
    To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.

    Looking at Distant Objects
    While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.

    Eye and Neck Exercises
    Eye Exercises
    Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.

    Eye Exercises

    Neck Exercises
    Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.

    Adjust Settings (VGA only)

    IFP52 Adjust Settings.png
    1. Press ▼ on the remote control and select the Adjust menu.
    2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
    3. Adjust your preference by touching each value directly, or with the remote control by pressing OK.
    4. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

    ViewBoard Input Source Settings

    The ViewBoard input source is the default source that is active when turning on your ViewBoard. Press MENU on the remote control or tap the setting icon next to the input source in the On-Screen Display (OSD) Menu’s Input Settings to enter the Settings menu.

    Wireless & Network

    Check current network connection status, set up and manage Wi-Fi, Ethernet, Bluetooth, and VPN, and establish a Wireless hotspot.

    IFP52 Settings Wireless and Network.png
    NOTE:
    • Wi-Fi, Wireless hotspot and Bluetooth settings will appear when VS050B(optional) has been installed.
    • Ethernet will disable automatically when Wi-Fi is enabled. Wi-Fi will disable automatically when Ethernet is enabled. Wi-Fi will disable when Wireless hotspot is enabled.
    • The device cannot connect to the Internet when Wireless hotspot is enabled.

    Wi-Fi

    Setup and manage wireless access points.

    • Tap the toggle button to turn Wi-Fi On or Off.
    • Once On, you can: Add a Network, view Saved Networks, Refresh the network list, or view Advanced settings.
    • In Advanced settings, you can toggle Network notifications On or Off and view Network card info.

    Ethernet

    Set the local network and proxy.

    • Tap the drop down menu to connect/disconnect the Ethernet.
    • You can adjust Local network and Proxy settings as well.

    Wireless Hotspot

    Set and share your internet connection with other devices.

    • Tap the toggle button to turn Wireless hotspot On or Off.
    IFP52 Wireless Hotspot.png
    • Tap Set up to set the Network name, Security, and Password.

    VPN

    Setup and manage Virtual Private Networks.

    IFP52 VPN.png

    To create a VPN profile:

    1. Go to: Settings > Wireless & Network > VPN and tap Add VPN.
    2. Key in the Name.
    3. Select the VPN Type.
    4. Choose to enable/disable PPP encryption (MPPE) and/or show Advanced options.

    Share

    SAMBA

    The SAMBA Service provides file sharing via LAN. When the SAMBA Service is enabled, the user can explore the ViewBoard file system with a PC or mobile equipment.

    1. To access, go to: Settings > Share > SAMBA.
    2. Tap the toggle button to enable the SAMBA Service, then set a password if needed.
    3. Ensure the ViewBoard and client equipment are connected to the same network.
    4. Log in to the ViewBoard with the client equipment. Input the ViewBoard’s IP address.
    5. Key in the user name and password, then select OK (if necessary).
    6. After a successful log in, the ViewBoard files will be available.

    Display

    Adjust the Wallpaper, Theme, Protection, and HDMI Out settings.

    IFP4320 Display.png

    Wallpaper

    Users can change their wallpaper with default images (both still and live), or use their own by tapping My Photo and selecting the image file.

    IFP52 Wallpaper.png

    Protection

    Toggle HDCP & Copyright and Burn-in Protection Interval On/Off, and set a Password for Screen Lock.

    IFP52 Protection Update.png

    Preference

    View and adjust Touch, Language, Keyboard & Input Method, Date & Time, Boot Mode & Advanced Setting, Start up & Shut down, and Toolbar settings.

    IFP52 Preference Settings.png

    Touch

    Adjust Touch Settings and toggle Touch Sounds On/Off.

    IFP52 Touch.png

    Language

    Choose the preferred language from the available languages.

    IFP52 Language.png

    Keyboard & Input Method

    Enable/disable the visual keyboard and/or change the default input method.

    IFP52 Keyboard Input.png

    Date & Time

    Set the system time and format.

    IFP50-3 Date and Time.png
    Item Description
    Automatic Date & Time When enabled, the ViewBoard will automatically synchronize the date and time via the Internet.
    Time Zone Select the appropriate time zone.
    Time Format Choose from 12-hour or 24-hour time format. Simply toggle 24-hour format On/Off.
    Date Format Select from the available date formats.

    Boot Mode

    Adjust the preferred boot up mode and set/reset a password.

    Item Description
    Normal Mode The embedded screen sharing Apps will run normally.
    Secured Mode The embedded screen sharing Apps will be removed.
    Disable Embedded OS The system will automatically reboot, and then the Embedded OS will not appear.
    ViewBoard Settings Access Password Toggle to lock/unlock the ViewBoard Settings.
    Password for Protection Modify the Boot mode and ViewBoard Settings entry password.
    Local File Protection Policy Choose how long to keep local storage files in the Folder app.
    Color Correction Color correct the ViewBoard display screen.
    Reset ViewBoard Reset the ViewBoard to its factory default settings.

    Startup & Shutdown

    Set the Startup Input, Standby Mode, EnergyStar Mode, Black Screen After Startup, Power off Reminder timer and Schedule settings.

    IFP52 Startup and Shutdown Update.png
    Item Description
    Startup Input Adjust the Startup Input preference.
    Display Setting when No Signal Decide what happens to the display when there is no signal for HDMI, PC, or VGA sources.
    Standby Mode Decide what happens when you press the Power button while the ViewBoard is On.
    EnergyStar Mode Enable to automatically initiate Sleep Mode when the screen is idle for one hour.
    Black Screen After Startup When enabled, the ViewBoard will turn off the backlight automatically after booting up.
    Time Switch Power Off Reminder When enabled, the ViewBoard will turn off without any reminder after the scheduled off time.
    Schedule Schedule a Boot and Shut off time.

    Toolbar Setting

    Adjust the Side toolbar setting.

    IFP52 Toolbar Settings.png

    Input Source

    Adjust the input source names and settings, as well as the side tool bar settings.

    IFP52 Input Source Settings.png

    Rename Input Source

    Set labels for each input source that will be easily recognized when displayed.

    IFP52 Rename Source.png

    Source

    Toggle Wake up by active source, Signal auto search, and HDMI CEC and select Input port auto switch.

    IFP52 Source.png
    Item Description
    Wake up by Active Source The screen will turn on automatically after plugging in an HDMI cable when the screen is off.
    Signal Auto Search When enabled, if the current source does not have a signal, the ViewBoard will automatically search for an input source.
    Input Port Auto Switch The original signal will automatically switch to a new cable after it’s plugged in.
    Energy Saving Set a time period to power off if no signal is detected.
    HDMI CEC Enable/disable HDMI CEC functions.

    App

    The user can view App information and force stop, uninstall, clear data, clear cache, and clear defaults.

    IFP52 App Settings.png
    NOTE:
    • Pre-loaded apps cannot be uninstalled.
    • Not all apps support Clear Defaults.

    App

    View any running or installed applications. Tap on them for more detailed information and options.

    • By tapping on a running application, you can see more information, stop, or report the application.
    • Selecting All or Download will list all installed applications.
    • Tapping on any application will display further information and options.

    System

    View and adjust Storage, Security, System Update, and About device settings.

    IFP52 System Settings.png

    Storage

    Users can check the storage status of their ViewBoard.

    Clone to USB

    Copy settings to an external USB drive.

    IFP52 Clone to USB.png

    Display ID

    Assign a number to remote control the display by RS-232/LAN.

    IFP52 Display ID.png
    • To assign or change the Display ID, tap Change and input a number.
    NOTE: The Display ID is for RS-232 users, and the range is 01~99.

    Security

    Review Certificate, Trusted Credential storage, and Unknown sources install settings.

    • Tap on Install certificate from storage to add additional certificates.
    • Selecting Clear Credentials will remove all manually installed credentials.
    NOTE: Pre-loaded credentials cannot be cleared.
    • Under Trusted Credentials view and edit all trusted and installed CA certificates.
    • Tapping on a credential will provide more detailed information.
    • Allow the installation of applications from unknown sources by selecting the box under Unknown source security.
    NOTE: Apps from unknown sources may not be compatible or work properly.

    Privacy and Copyright Protection
    Agree/disagree to allow the ViewBoard to collect user behavior data.

    IFP52 Privacy and Copyright.png

    System Update

    The ViewBoard automatically searches for software updates whenever connected to the Internet (OTA). With just one click, users can update their version of ViewBoard software.

    IFP52 Update.png
    Item Description
    Auto Update When the display is off, the system will automatically check for a new version. If a new version is found, the system will automatically update. After the update is complete, the system will turn off.
    Schedule Set the update time.
    Manual Update Update the software manually.
    Check Update Check for any available updates.
    Local Update Update the system from an external USB device.

    About Device

    Display Embedded Player information, Legal information, and Asset Tagging.

    • By selecting Edit, the asset information can be adjusted.
    • Tap on Legal information to check open source licenses.

    Warning: Display title "IFP4320 ViewBoard Input Source" overrides earlier display title "IFP4320".

    myViewBoard Whiteboard

    A digital whiteboarding application.

    NOTE: To learn more about myViewBoard Whiteboard, visit: https://wiki.myviewboard.com/Whiteboard_for_Android.
    MVB Whiteboard.png

    Floating Toolbar

    Item Description
    Whiteboard Icon Floating Toolbar Move Toolbar.svg
    Move Move the Floating Toolbar.
    Whiteboard Icon Floating Toolbar Present Mode.svg
    Present Mode Switch between presentation and preparation modes.
    Whiteboard Icon Floating Toolbar Paste from Clipboard.svg
    Paste from Clipboard Insert the current clipboard content onto the canvas.
    Whiteboard Icon Floating Toolbar Previous Page.svg
    Previous Page Go to the previous page (if the canvas has multiple pages).
    Whiteboard Icon Floating Toolbar Next Page.svg
    Next Page Go to the next page (if the canvas has multiple pages).
    Whiteboard Icon Floating Toolbar New Page.svg
    New Page Add a new canvas.
    Whiteboard Icon Floating Toolbar Pages in Whiteboard.svg
    Pages in Whiteboard Create, select, rearrange, copy and delete pages.

    Main Toolbar

    Item Description
    Whiteboard Icon Screen Capture.svg
    Screen Capture Screenshot, video, and audio recording.
    Whiteboard Icon Move Toolbar.svg
    Move Select and hold to move the toolbar to the left side, right side, or bottom of the screen.
    Whiteboard Icon File.svg
    File Open, save, export, and print whiteboard files.
    Whiteboard Icon Magic Box.svg
    Magic Box Import resources (image, video, audio, etc.) to the whiteboard.
    Whiteboard Icon Embedded Browser.svg
    Embedded Browser Open the built-in browser to access internet resources, which can be dragged onto the canvas.
    Whiteboard Icon Infinite Canvas.svg
    Infinite Canvas Drag to move the canvas. Use two hands to zoom in/zoom out. Select again for an overview.
    Whiteboard Icon Selection.svg
    Selection Select objects, text, and other elements on the canvas.
    Whiteboard Icon Pen.svg
    Pen Writing tools and customization options.
    Whiteboard Icon Eraser.svg
    Eraser Erase objects or clear the page.
    Whiteboard Icon Shapes and Lines.svg
    Shapes and Lines Draw shapes, arrows, and add tables.
    Whiteboard Icon Text and Handwriting.svg
    Text and Handwriting Add a text box.
    Whiteboard Icon Undo.svg
    Undo Undo the previous action.
    Whiteboard Icon Redo.svg
    Redo Redo the previous action.

    Background Management

    Item Description
    Whiteboard Icon Background Management Sign in.svg
    Sign In Sign in to a myViewBoard account.
    Whiteboard Icon Background Management Background Management.svg
    Background Management Change the canvas background.
    Whiteboard Icon Background Management FollowMe Setting.svg
    FollowMe Setting Display custom images uploaded to a cloud storage account.
    Whiteboard Icon Background Management Color Palette.svg
    Color Palette Choose from solid or gradient colors as the background.
    Whiteboard Icon Background Management Pre-Installed.svg
    Pre-installed Choose backgrounds that come pre-installed with Whiteboard.
    Whiteboard Icon Background Management MVB Originals.svg
    myViewBoard Originals Display original content created by myViewBoard.
    Whiteboard Icon Background Management Local Harddrive.svg
    Local Hard Drive Use images from the local hard drive.

    vCast

    Working with ViewBoard® Cast software (vCast, vCast Pro, and vCastSender), the vCast application will allow the ViewBoard to receive laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s) that are using the vCastSender application.

    ViewBoard Cast (vCast)

    Network Information

    • Ports:
    TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)
    TCP 8600 (BYOM)
    TCP 53000 (Request share screen)
    TCP 52020 (Reverse control)
    TCP 52025 (Reverse control for ViewBoard Cast Button)
    TCP 52030 (Status sync)
    TCP 52040 (Moderator mode)
    UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)
    UDP 5353 (Multicast search device protocol)
    • Port and DNS Activation:
    Port: 443
    DNS: https://vcastactivate.viewsonic.com
    • OTA Service:
    Server Port: TCP443
    Server FQDN Name: https://vcastupdate.viewsonic.com

    Casting from Windows, MacBook, and Chrome Devices

    IFP52 vCast Sender 1-1.png
    1. Ensure the client device (e.g., laptop) is connected to the same network as the ViewBoard.
    2. NOTE: The network name can be found under Room Network.
      VCast Computer 1.png
    3. On the client device, visit the address that is shown on the ViewBoard to download and install the vCastSender application.
    4. After installing, launch the vCastSender application.
    5. To connect to the ViewBoard, input the PIN code and click OK.
    6. NOTE: The PIN code can be found as highlighted below:
      VCast Computer 2.png
    7. Additionally, you can connect to the ViewBoard or display by clicking Device List then the Device Name listed.
    8. VCast Computer 3.png
      NOTE: The Device Name can be found as highlighted below:
      VCast Computer 4.png

    Casting from Android Devices

    VCast Mobile Update 1.png
    1. Ensure the client device (e.g., Android phone or tablet) is connected to the same network as the ViewBoard.
    2. NOTE: The network name can be found under Room Network.
      VCast Computer 1.png
    3. On the Android client device, scan the QR code shown on the ViewBoard to directly download the vCastSender application, or download the application from the Google Play Store.
    4. VCast Sender 3.png
    5. After installing, launch the vCastSender application.
    6. To connect to the display, input the PIN code and select OK.
    7. NOTE: The PIN code can be found as highlighted below:
      VCast Computer 2.png
    8. You can also connect to the ViewBoard by clicking Device List then the Device Name listed.
    9. VCast Sender Device List Scan.png
      NOTE: The Device Name can be found as highlighted below:
      VCast Computer 4.png
    10. Additionally, you can connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.
    11. VCast Computer 5.png

    Casting from Apple iOS Devices

    Apple AirPlay® is compatible with vCast for screen mirroring and content streaming under the same subnet environment only. An “AirPlay Password” will be generated on-screen for connection when using AirPlay to cast to a ViewBoard.

    VCast Apple Main.png
    1. Ensure the client device (e.g., iPhone or iPad) is connected to the same network as the ViewBoard.
    2. NOTE: The network name can be found under Room Network.
      VCast Computer 1.png
    3. On the iOS client device, directly open AirPlay and select the Device Name of the ViewBoard to connect.
    4. NOTE: The Device Name can be found as highlighted below:
      VCast Computer 4.png
    5. Input the generated on-screen AirPlay Password on the client device to connect.
    6. VCast Sender 4.png
      NOTE: In a cross subnet environment, please download and connect with the vCastSender iOS application from the Apple App Store.
    7. You can also connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.
    8. VCast Computer 5.png

    Connecting to a Display from a Mobile Device

    Once connected, select Receive. The ViewBoard or selected display screen will appear on the mobile device with an on-screen toolbar. Users can interact with the ViewBoard or display with annotations, file sharing, etc.

    VCast Mobile 1.png
    Item Description
    VCast Icon Toggle.svg
    Toggle Hide or display the toolbar.
    VCast Icon Home.svg
    Home Return to the Home interface.
    VCast Icon Return.svg
    Return Return to the previous operation.
    VCast Icon Folder.svg
    Folder View or open the mobile device's files.
    VCast Icon Share.svg
    Share Cast the mobile device's screen to the connected ViewBoard or display.
    VCast Icon Touch.svg
    Touch Remotely control the connected ViewBoard or display.
    VCast Icon Annotate.svg
    Annotate Make annotations, and adjust the pen color.
    VCast Icon Clear.svg
    Clear Clear everything on screen.
    VCast Icon Camera.svg
    Camera Send camera images to the connected ViewBoard or display.

    Screen Recorder

    Capture everything that is displayed on screen in a video format.

    IFP52 Screen Recorder.png

    To launch the Screen Recorder application:

    1. Select the Screen Recorder icon in the application drawer.
    2. Tap the record icon and select the preferred recording configurations. Then tap the check mark.
    3. Select Start Now and a three (3) second countdown will begin. Screen recording will begin immediately after the countdown.
    4. After stopping the recording, you will be able to preview the video, save it, or discard it.

    Other Default Applications

    vSweeper

    Clear unnecessary data and unwanted files.

    VSweeper 1.png

    Advanced Settings can also be customized to the user's needs.

    VSweeper 2.png

    Screen Lock

    Set a screen lock password and enable screen lock.

    NOTE: If the user forgets the password, use the remote control and press INPUT-0-2-1-4 to restore the password to default.

    To set a screen lock password:

    1. Go to: Settings > Protection > Password for screen lock, or select the Screen Lock icon in the apps list.
    2. Select Set Password, and input a new four (4) digit password. Then select OK.
    3. Now when selecting the Screen Lock icon, the screen will be locked.

    Chromium

    Web browser for surfing the internet.

    IFP52 Chromium.png

    Folders

    File Type Menu

    Item Description
    Whiteboard Interactive whiteboard files
    Documents Office files
    Images Image files
    Videos Video files
    Audio Audio files
    Archives Compressed file
    Apk Apk files

    Warning: Display title "IFP4320 Pre-installed Applications" overrides earlier display title "IFP4320 ViewBoard Input Source".

    RS-232

    This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.

    The protocol contains three command sections:

    • Set-Function
    • Get-Function
    • Remote control pass-through mode
    NOTE: Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.

    Description

    RS-232 Hardware Specification

    ViewSonic LFD communication port on the rear side:

    1. Connector type: DSUB 9-Pin Male (female or 3.5 mm barrel connector)
    2. Use of crossover (null modem) cable for connection
    3. Pin Assignment:
    Pin # Signal Remark
    Male DSUB 9-Pin (preferred) 1 NC
    Male DSUB.png
    2 RXD Input to Display
    3 TXD Output to Display
    4 NC
    5 GND
    Female DSUB 9-Pin 6 NC
    Female DSUB.png
    7 NC
    8 NC
    9 NC
    frame GND
    Item Signal Remark
    3.5 mm barrel connector
    (alternative for limited space)
    Tip TXD Output from Display
    IFP52 Barrel Connector.jpg
    Ring RXD Input to Display
    Sleeve GND

    LAN Hardware Specification

    ViewSonic LFD communication port on the rear side:

    1. Connector type: 8P8C RJ45
    2. Pin assignment:
    Pin # Signal Remark
    LAN Spec.png
    1 TX+ Output from Display
    2 TX- Output from Display
    3 RX+ Input to Display
    4 BI_D3+ For 1G case
    5 BI_D3- For 1G case
    6 RX- Input to Display
    7 BI_D4+ For 1G case
    8 BI_D4- For 1G case
    frame GND

    RS-232 Communication Setting

    • Baud Rate Select: 9600bps (fixed)
    • Data bits: 8 bits (fixed)
    • Parity: None (fixed)
    • Stop Bits: 1(fixed)

    LAN Communication Setting

    • Type: Ethernet
    • Protocol: TCP/IP
    • Port: 5000 (fixed)
    • WOL Port: 9 (fixed) for UDP
    • Cross subnet: No
    • Logon Credentials: No

    Command Message Reference
    PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:

    1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
    2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

    Protocol

    Set-Function Listing

    The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.

    Set-Function Description:

    Length Total Byte of Message excluding “CR”
    LFD ID Identification for each of Display (01~98; default is 01)
    ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply.
    The LFD ID can be set via the OSD menu for each Display.
    Command Type Identify command type,
    "s" (0x73h): Set Command
    "+" (0x2Bh): Valid Command Reply
    "-" (0x2Dh): Invalid Command Reply
    Command Function command code: One byte ASCII code.
    Value [1~3] Three bytes ASCII that defines the value.
    CR 0x0D

    Set-Function Format Send: (Command Type="s")

    Name Length ID Command Type Command Value1 Value2 Value3 CR
    Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte
    Bytes Order 1 2~3 4 5 6 7 8 9

    Reply: (Command Type="+" or "-")

    Name Length ID Command Type CR
    Byte Count 1 Byte 2 Byte 1 Byte 1 Byte
    Bytes Order 1 2~3 4 5
    NOTE: When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.


    Example 1: Set Brightness as 76 for Display (#02) and this; command is valid.

    Send (Hex Format)

    Name Length ID Command Type Command Value1 Value2 Value3 CR
    Hex 0x38 0x30
    0x32
    0x73 0x24 0x30 0x37 0x36 0x0D

    Reply (Hex Format)

    Name Length ID Command Type CR
    Hex 0x34 0x30
    0x32
    0x2B 0x0D

    Example 2: Set Brightness as 75 for Display (#02) and this; command is NOT valid.

    Send (Hex Format)

    Name Length ID Command Type Command Value1 Value2 Value3 CR
    Hex 0x38 0x30
    0x32
    0x73 0x24 0x30 0x37 0x35 0x0D

    Reply (Hex Format)

    Name Length ID Command Type CR
    Hex 0x34 0x30
    0x32
    0x2D 0x0D

    Set-Function Table

    A. Basic Function

    Set Function Length ID Command Command Value Range Comments
    Type (ASCII) Code
    (ASCII)
    Code
    (Hex)
    (Three ASCII bytes)
    Power On/Off
    (Standby)
    8 s ! 21 000: STBY
    001: ON
    1. The Power-on via LAN control may works only under specific mode. To see display UG for details. *3.1.1
    2. “WOL by MAC address” may available as alternative.*3.2.1
    Input Select 8 s " 22 004: HDMI 1
    014: HDMI 2
    024: HDMI
    006: VGA
    007: Slot-in PC (OPS)
    009: DP
    019: Type-C
    00A: Embedded/Main (Android)
    1. No need for USB
    2. For the case of two more same sources, the 2nd digital is used to indicate the extension.
    3. The HEX of 00A is 30 30 41.
    Brightness 8 s $ 24 000 ~ 100
    900: Bright down (-1)
    901: Bright up (+1)
    *3.1.1
    Backlight*3.2.0 8 A B 42 000~100 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness.
    2. Derived from Color calibration.
    *3.2.0
    Power Lock 8 s 4 34 000: Unlock
    001: Lock
    *See note in details
    Volume 8 s 5 35 000 ~ 100
    900: Volume down(-1)
    901:Volume up(+1)
    Mute 8 s 6 36 000: OFF
    001: ON (mute)
    Button Lock 8; s 8 38 000: Unlock
    0001: Lock
    *See note in details
    Menu Lock 8 s > 3E 000: Unlock
    001: Lock
    *See note in details
    Number *3.1.1 8 s @ 40 000~009
    Key Pad *3.1.1 8 s A 41 000: UP
    001: DOWN
    002: LEFT
    003: RIGHT
    004: ENTER
    005: INPUT
    006: MENU/(EXIT)
    007: EXIT
    Remote Control 8 s B 42 000: Disable
    001: Enable
    002: Pass through
    Disable: RCU will be no function
    Enabled: RCU controls normally
    Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself.
    Restore Default 8 s ~ 7E 000 Recover to factory setting

    B. Optional Function

    Set Function Length ID Command Command Value Range Comments
    Type (ASCII) Code
    (ASCII)
    Code
    (Hex)
    (Three ASCII bytes)
    Contrast 8 s # 23 000~100
    Sharpness 8 s % 25 000~100
    Color 8 s & 26 000~100
    Tint 8 s ' 27 000~100
    Backlight On_Off 8 s ( 29 000: Off
    001: On
    Color Mode 8 s ) 29 000: Normal
    001: Warm
    002: Cold
    003: Personal
    Freeze On_Off 8 s . 2A 000: Off
    001: On
    Bass 8 s . 2E 000~100
    Treble 8 s / 2F 000~100
    Balance 8 s 0 30 000~100 050 is central
    Picture Size 8 s 1 31 000: FULL (16:9)
    001: NORMAL (4:3)
    002: REAL (1:1)
    *3.1.0
    OSD language 8 s 2 32 000: English
    001: French
    002: Spanish
    Could be extended for more supported languages by model
    Date: Year 8 s V 56 Y17~Y99 Last 2 digits
    (20)17~(20)99
    Date: Month 8 s V 56 M01~M12 2 digits
    Date: Day 8 s V 56 D01~D31 2 digits
    Time: Hour 8 s W 57 H00~H23 24-hr format. 2 digits.
    Time: Min 8 s W 57 M00~M59 2 digits
    Time: Sec 8 s W 57 S00~S59 2 digits
    Customized Hot Keys 8 s X 58 001~999
    001: Open MVBA app

    Technical Specifications

    IFP4320.png
    Model No. P/N
    VS18454 IFP4320
    Item Category Specifications
    Model P/N. IFP4320
    No. VS18454
    Screen Size 43"
    Input Signal 1 x HDMI
    1 x VGA
    1 x DisplayPort
    1 x USB Type-C
    1 x DVI
    1 x Audio In
    1 x LAN (RJ45)
    2 x USB Type-A (2.0)
    Output Signal 1 x Audio Out
    1 x SPDIF
    1 x USB Type-B
    Speaker Output 10W x 2
    RS-232 RS-232 Communciation
    Power Voltage 100V-240V AC 50/60Hz
    Operating Conditions Temperature 32° F to 104° F (0° C to 40° C)
    Humidity 20%~80% non-condensing
    Altitude < 2,000 m
    Storage Conditions Temperature 14° F to 140° F (-10° C to 60° C)
    Humidity 10%~80% non-condensing
    Altitude < 2,000 m
    Dimensions Physical
    W x H x D (mm)
    967 x 558.1 x 55.7
    Physical
    W x H x D (in)
    38.072 x 21.973 x 2.193
    Weight Physical (kg) 17.83
    Physical (lbs) 39.3
    Power Consumption On 120W (Typ.)
    Off < 0.5W

    Display Modes

    VGA Mode

    Resolution Refresh Rate (@)
    640 x 480 60Hz, 72Hz, 75Hz
    720 x 400 70Hz
    800 x 600 56Hz, 60Hz, 72Hz, 75Hz
    832 x 624 75Hz
    1024 x 768 60Hz, 70Hz, 75Hz
    1600 x 1200 60Hz
    1920 x 1080 60Hz
    1920 x 1200 60Hz

    HDMI/DisplayPort/Type-C Mode

    Resolution Refresh Rate (@)
    480i 60Hz[1]
    576i 50Hz[1]
    480p 60Hz
    576p 50Hz
    720p 60Hz
    1080i 50, 60Hz
    1080p 30, 50, 60Hz
    4K 25, 30, 50, 60Hz
    1. 1.0 1.1 Not supported by DisplayPort.

    Compliance Information

    This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

    FCC Compliant Statement

    This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

    These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
    • Consult the dealer or an experienced radio/TV technician for help.
    Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

    Industry Canada Statement

    CAN ICES-003(B)/NMB-003(B)

    CE Conformity for European Countries

    Ce-mark.png

    The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

    The following information is only for EU-member states:

    WEEE Logo.gif

    The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

    Declaration of RoHS2 Compliance

    This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

    Substance Proposed Maximum Concentration Actual Concentration
    Lead (Pb) 0.1% < 0.1%
    Mercury (Hg) 0.1% < 0.1%
    Cadmium (Cd) 0.01% < 0.01%
    Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
    Polybrominated biphenyls (PBB) 0.1% < 0.1%
    Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
    Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
    Butyl benzyl phthalate (BBP) 0.1% < 0.1%
    Dibutyl phthalate (DBP) 0.1% < 0.1%
    Diisobutyl phthalate (DIBP) 0.1% < 0.1%

    Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

    • Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
    • Copper alloy containing up to 4% lead by weight.
    • Lead in high melting temperature type solders (i.e., lead-based alloys containing 85% by weight or more lead).
    • Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, (e.g., piezoelectronic devices, or in a glass or ceramic matrix compound).

    ENERGY STAR® statement

    ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR® prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

    As an ENERGY STAR® Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines and mark all certified models with the ENERGY STAR® logo.

    The following logo appears on all ENERGY STAR®-certified models:

    Energy Star.jpg
    NOTE: The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.

    Indian Restriction of Hazardous Substances

    Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

    Product Disposal at End of Product Life

    ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

    USA & Canada
    https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-program

    Europe
    http://www.viewsoniceurope.com/eu/support/call-desk/

    Taiwan
    https://recycle.epa.gov.tw/

    Copyright Information

    Copyright© ViewSonic® Corporation, 2021. All rights reserved.

    Macintosh and Power Macintosh are registered trademarks of Apple Inc.

    Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

    ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

    VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

    ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

    As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

    Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

    In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

    No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

    IFP4320_UG_ENG_1a_2021-07-30

    Customer Service Contact Information

    For technical support or product service, see the table below or contact your reseller.

    You will need the product's serial number

    Asia Pacific & Africa

    Country / Region Website
    Australia https://viewsonic.com/au/
    Bangladesh https://www.viewsonic.com/bd/
    中囯(China) https://www.viewsonic.com.cn
    香港 (繁體中文) https://www.viewsonic.com/hk/
    Hong Kong (English) https://www.viewsonic.com/hk-en/
    India https://www.viewsonic.com/in/
    Indonesia https://www.viewsonic.com/id/
    Israel https://www.viewsonic.com/il/
    日本 (Japan) https://www.viewsonic.com/jp/
    Korea https://www.viewsonic.com/kr/
    Malaysia https://www.viewsonic.com/my/
    Middle East https://www.viewsonic.com/me/
    Myanmar https://www.viewsonic.com/mm/
    Nepal https://www.viewsonic.com/np/
    New Zealand https://www.viewsonic.com/nz/
    Pakistan https://www.viewsonic.com/pk/
    Philippines https://www.viewsonic.com/ph/
    Singapore https://www.viewsonic.com/sg/
    臺灣 (Taiwan) https://www.viewsonic.com/tw/
    ประเทศไทย (Thailand) https://www.viewsonic.com/th/
    Việt Nam https://www.viewsonic.com/vn/
    South Africa & Mauritius https://www.viewsonic.com/za/

    Americas

    Country / Region Website
    United States https://www.viewsonic.com/us/
    Canada https://www.viewsonic.com/us/
    Latin America https://www.viewsonic.com/la/

    Europe

    Country / Region Website
    Europe https://www.viewsonic.com/eu/
    France https://www.viewsonic.com/fr/
    Deutschland https://www.viewsonic.com/de/
    Қазақстан https://www.viewsonic.com/kz/
    Россия https://www.viewsonic.com/ru/
    España https://www.viewsonic.com/es/
    Türkiye https://www.viewsonic.com/tr/
    Україна https://www.viewsonic.com/ua/
    United Kingdom https://www.viewsonic.com/uk/


    Limited Warranty

    ViewSonic® Smart White Board

    What the warranty covers:

    ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

    Who the warranty protects:

    This warranty is valid only for the first consumer purchaser.

    What the warranty excludes and does not cover:

    • Any product on which the serial number has been defaced, modified, or removed.
    • Damage, deterioration, or malfunction resulting from:
      • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
      • Repair or attempted repair by anyone not authorized by ViewSonic®.
      • Damage to or loss of any programs, data, or removable storage media.
      • Normal wear and tear.
      • Removal or installation of the product.
    • Software or data loss occurring during repair or replacement.
    • Any damage of the product due to shipment.
    • Causes external to the product, such as electric power fluctuations or failure.
    • Use of supplies or parts not meeting ViewSonic’s specifications.
    • Failure of owner to perform periodic product maintenance as stated in the User Guide.
    • Any other cause which does not relate to a product defect.
    • Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
    • Software - Any third-party software included with the product or installed by the customer.
    • Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
    • Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
    • Removal, installation, and set-up service charges, including wall-mounting of the product.

    How to get service:

    • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
    • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
    • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
    • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

    Limitation of implied warranties:

    There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

    Exclusion of damages:

    ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

    • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
    • Any other damages, whether incidental, consequential or otherwise.
    • Any claim against the customer by any other party.
    • Repair or attempted repair by anyone not authorized by ViewSonic®.

    Effect of state law:

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

    Sales outside the U.S.A. and Canada:

    For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.

    The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.

    For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.

    Mexico Limited Warranty

    ViewSonic® Smart White Board

    What the warranty covers:

    ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

    Who the warranty protects:

    This warranty is valid only for the first consumer purchaser.

    What the warranty excludes and does not cover:

    • Any product on which the serial number has been defaced, modified or removed.
    • Damage, deterioration, or malfunction resulting from:
      • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
      • Causes external to the product, such as electrical power fluctuations or failure.
      • Use of supplies or parts not meeting ViewSonic®’s specifications.
      • Normal wear and tear.
      • Any other cause which does not relate to a product defect.
    • Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
    • Removal, installation, insurance, and set-up service charges.

    How to get service:

    • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
    • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
    • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
    • Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

    Limitation of implied warranties:

    There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

    Exclusion of damages:

    ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

    • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
    • Any other damages, whether incidental, consequential or otherwise.
    • Any claim against the customer by any other party.
    • Repair or attempted repair by anyone not authorized by ViewSonic®.
    Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

    Name, address, of manufacturer and importers:
    México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
    Col. San Fernando Huixquilucan, Estado de México
    Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

    NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

    Hermosillo:
    Distribuciones y Servicios Computacionales SA de CV.
    Calle Juarez 284 local 2
    Col. Bugambilias C.P: 83140
    Tel: 01-66-22-14-9005
    E-Mail: disc2@hmo.megared.net.mx

    Villahermosa:
    Compumantenimietnos Garantizados, S.A. de C.V.
    AV. GREGORIO MENDEZ #1504
    COL, FLORIDA C.P. 86040
    Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
    E-Mail: compumantenimientos@prodigy.net.mx

    Puebla, Pue. (Matriz):
    RENTA Y DATOS, S.A. DE C.V. Domicilio:
    29 SUR 721 COL. LA PAZ
    72160 PUEBLA, PUE.
    Tel: 01(52).222.891.55.77 CON 10 LINEAS
    E-Mail: datos@puebla.megared.net.mx

    Veracruz, Ver.:
    CONEXION Y DESARROLLO, S.A DE C.V. Av.
    Americas # 419
    ENTRE PINZÓN Y ALVARADO
    Fracc. Reforma C.P. 91919
    Tel: 01-22-91-00-31-67
    E-Mail: gacosta@qplus.com.mx

    Chihuahua:
    Soluciones Globales en Computación
    C. Magisterio # 3321 Col. Magisterial
    Chihuahua, Chih.
    Tel: 4136954
    E-Mail: Cefeo@soluglobales.com

    Cuernavaca:
    Compusupport de Cuernavaca SA de CV
    Francisco Leyva # 178 Col. Miguel Hidalgo
    C.P. 62040, Cuernavaca Morelos
    Tel: 01 777 3180579 / 01 777 3124014
    E-Mail: aquevedo@compusupportcva.com

    Distrito Federal:
    QPLUS, S.A. de C.V.
    Av. Coyoacán 931
    Col. Del Valle 03100, México, D.F.
    Tel: 01(52)55-50-00-27-35
    E-Mail : gacosta@qplus.com.mx

    Guadalajara, Jal.:
    SERVICRECE, S.A. de C.V.
    Av. Niños Héroes # 2281
    Col. Arcos Sur, Sector Juárez
    44170, Guadalajara, Jalisco
    Tel: 01(52)33-36-15-15-43
    E-Mail: mmiranda@servicrece.com

    Guerrero Acapulco:
    GS Computación (Grupo Sesicomp)
    Progreso #6-A, Colo Centro
    39300 Acapulco, Guerrero
    Tel: 744-48-32627

    Monterrey:
    Global Product Services
    Mar Caribe # 1987, Esquina con Golfo Pérsico
    Fracc. Bernardo Reyes, CP 64280
    Monterrey N.L. México
    Tel: 8129-5103
    E-Mail: aydeem@gps1.com.mx

    MERIDA:
    ELECTROSER
    Av Reforma No. 403Gx39 y 41
    Mérida, Yucatán, México CP97000
    Tel: (52) 999-925-1916
    E-Mail: rrrb@sureste.com

    Oaxaca, Oax.:
    CENTRO DE DISTRIBUCION Y
    SERVICIO, S.A. de C.V.
    Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
    Tel: 01(52)95-15-15-22-22
    Fax: 01(52)95-15-13-67-00
    E-Mail. gpotai2001@hotmail.com

    Tijuana:
    STD
    Av Ferrocarril Sonora #3780 L-C
    Col 20 de Noviembr
    Tijuana, Mexico

    FOR USA SUPPORT:
    ViewSonic® Corporation
    381 Brea Canyon Road, Walnut, CA. 91789 USA
    Tel: 800-688-6688
    http://www.viewsonic.com

    Using the ViewBoard Safely

    Please read the following Safety Precautions before you start using the device.

    • Keep this user guide in a safe place for later reference.
    • Read all warnings and follow all instructions.
    • Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
    • Never remove the rear cover. This display contains high-voltage parts. You may be seriously injured if you touch them.
    • Avoid exposing the device to direct sunlight or other sources of sustained heat.
    • Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
    • Use a soft, dry cloth to clean the external housing.
    • When moving the device, be careful not to drop or bump the device on anything.
    • Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
    • Do not place any heavy objects on the device or connection cables.
    • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
    • The device is a monitor with an LED backlight intended for general office use.
    • Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.
    • When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
    • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
    • Only use attachments/accessories specified by the manufacturer.
    • When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
    • Disconnect the power plug from the AC outlet if the device is not being used for a long period of time.
    • Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
    ViewBoard Ventilation.png
    • Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as:
      • if the power supply cord or plug is damaged
      • if liquid is spilled onto or objects fall in the unit
      • if the unit is exposed to moisture
      • if the unit does not operate normally or has been dropped

    CAUTION

    Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions:

    • When the power supply cord or plug is damaged.
    • If liquid has been spilled onto or objects have fallen into the unit.
    • If the unit has been exposed to moisture.
    • If the unit does not operate normally or has been dropped.

    Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

    • Using cabinets or stands recommended by the manufacturer of the device.
    • Only using furniture that can safely support the device.
    • Ensuring the device is not overhanging the edge of the supporting furniture.
    • Not placing the device on tall furniture (e.g., cupboards or bookcases) without anchoring both the furniture and the device to a suitable support.
    • Not placing the device on cloth or other materials that may be located between the device and supporting furniture.
    • Educating children about the dangers of climbing on furniture to reach the device or its controls.

    If the existing device is going to be retained and relocated, the same considerations as above should be applied.

    Troubleshooting Common Problems

    General

    Why doesn't the remote control work?

    Solution 1 Check whether something is obstructing the display’s remote control receiver.

    Solution 2 Check whether the batteries in the remote control are installed correctly.

    Solution 3 Check whether the batteries need to be replaced.

    Why is the ViewBoard turning off unexpectedly?

    Solution 1 Check whether Sleep mode is enabled.

    Solution 2 Check if there is a power outage in your area.

    Solution 3 Turn on the display and see if the problem is with the signal and control system.

    PC Mode

    There is no signal from my PC.

    Solution 1 Check the display settings.

    Solution 2 Check the display resolution.

    Solution 3 Adjust the Hs &Vs (synchronization) settings using the OSD menu.

    Why is there line streaking in the background?

    Solution 1 Choose auto adjust.

    Solution 2 Adjust clock and phase.

    The ViewBoard is displaying an inaccurate color.

    Solution 1 Check the VGA connection.

    Solution 2 Adjust the chroma, brightness, and contrast settings.

    An "Unsupported Format" error is being shown.

    Solution 1 Choose auto adjust.

    Solution 2 Adjust clock and phase settings.

    Touch Function

    The touch function isn't responding.

    Solution 1 Check that drivers are installed correctly.

    Solution 2 Reinstall driver(s).

    Solution 3 Check setup and align it.

    Solution 4 Check whether the touch pen is working properly.

    Video Not Working Properly

    Why is there no picture and/or no sound?

    Solution 1 Check the Power status.

    Solution 2 Check the signal cable.

    Solution 3 Check that the internal PC is installed correctly.

    The picture is unclear and/or cutting in and out.

    Solution 1 Check the signal cable.

    Solution 2 Check if other electronics are interrupting the signal.

    Why is the picture quality poor?

    Solution 1 Adjust chroma, brightness, and contrast settings in the menu.

    Solution 2 Check the signal cable.

    Audio Not Working Properly

    Why is there no sound?

    Solution 1 Press the Mute/Unmute button.

    Solution 2 Adjust the volume.

    Solution 3 Check the audio cable.

    Sound is only coming out from one speaker.

    Solution 1 Adjust the sound balance in the menu.

    Solution 2 Check the sound control panel settings of the computer.

    Solution 3 Check the audio cable.
    NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.

    Maintaining the ViewBoard

    General Precautions

    • Make sure the device is turned off and the power cable is unplugged from the power outlet.
    • Never spray or pour any liquid directly onto the screen or case.
    • Handle the device with care, as a darker-colored device, if scuffed, may show marks more clearly than a lighter-colored device.
    • Do not use the system continuously for long periods of time.

    Cleaning the Screen

    • Use a clean, soft, lint-free cloth and gently wipe down your screen to remove dust and other particles.
    • If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

    Cleaning the Case

    • Use a clean, soft, lint-free cloth and gently wipe down the case to remove dust and other particles.
    • If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

    Disclaimer

    • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
    • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
    If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.