IFP32 Series
Package Contents
Wall Mount Kit Specifications (VESA)
Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.
Model | VESA Spec. (A x B) | Standard Screw (C x D) | Quantity |
---|---|---|---|
IFP6532 - 65” | 600 x 400 mm | M8 x 25 mm | 4 |
IFP7532 - 75” | 800 x 400 mm | M8 x 25 mm | 4 |
IFP8632 - 86” | 800 x 600 mm | M8 x 25 mm | 4 |
- Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.
Product Overview
Front Panel | Control Panel
Rear Panel
Number | Description |
---|---|
1 | Power button Turn on/off the device Tap to enter Energy Saving mode Press and hold for at least two (2) seconds to enter Standby mode |
2 | Ambient light sensor |
3 | Remote control IR sensor |
4 | USB 2.0. Smart USB port for PC, HDMI, VGA, and ViewBoard input signals |
5 | Speaker |
I/O Panel
Lower Right Side
Bottom Left
Bottom Right
Bottom Center
- NOTE:
- TOUCH, HDMI, and VGA are grouped by color; i.e. TOUCH 1 should be used with HDMI 1/2.
- Under the Embedded Player, USB ports only support 2.0 transfer speeds.
Number | Port | Description |
---|---|---|
1 | PC Slot | Slot for adding optional PC module. |
2 | HDMI 1/2 | High definition input; connect to PC with HDMI output, set-top box, or other video device. |
3 | USB 2.0 | Connect USB devices such as hard disks, keyboard, mouse, etc. [ 5V dc/0.5A ] |
4 | LAN | Standard RJ45 (10M/100M for PC; 10M/100M for ViewBoard) Internet connection interface.
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5 | Touch | Touch signal output to external PC. |
6 | RS-232 | Serial interface; used for mutual transfer of data between devices. |
7 | Audio Out | Audio output to an external speaker. |
8 | AC Switch | Turn on/off AC power supply “I” = Power on, “O” = Power off |
9 | AC IN | AC power input. |
10 | Audio In | External computer audio input. |
11 | VGA | External computer video input. |
12 | Wi-Fi Module Slot | Slot for adding optional Wi-Fi module (VB-WIFI-002). |
Remote Control Overview
Number | Description |
---|---|
1 | Power On/Off |
2 | Screen Capture |
3 | [PC[1]] Windows Button |
4 | Startup writing |
5 | Back to the Embedded player Home Screen |
6 | Back / Return to previous page |
7 | Increase / Decrease volume |
8 | Numeric Keypad |
9 | Information |
10 | Input source selection |
11 | Media control buttons:
Red - Play / Pause |
12 | [PC[1]] Menu button |
13 | [PC[1]] Exit dialog box |
14 | Settings menu |
15 | Up / Down / Left / Right / OK |
16 | Freeze screen |
17 | Mute / Unmute |
18 | Increase / Decrease Brightness |
19 | Blank screen |
20 | Adjust Aspect Ratio |
Remote Control Effective Range
The working range of the remote control is shown here. It has an effective range of 8 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.
Replacing the Batteries of the Remote Control
- Remove the cover on the rear of the remote control.
- Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
- Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.
- There is a risk of combustion if the batteries are replaced with the incorrect type.
- NOTE:
- Avoid leaving the remote control and batteries in excessive heat or a humid environment.
- Replace only with the same or equivalent type recommended by the battery manufacturer.
- Dispose of used batteries according to the manufacturer’s instructions and local environment regulations for your region.
- NOTE:
Using Gestures
Touch gestures allow the user to use pre-determined commands without using a keyboard or mouse. Using gestures on the ViewBoard, the user can select/deselect objects, change the location of an object, access settings, erase digital ink, and much more.
- NOTE: Gesture availability will vary based on the application.
Select and Deselect an Object (Clicking) Press and release the ViewBoard to select/deselect options or objects. This is like a single, standard left mouse click. |
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Display Menu Options (Right-Clicking) Press and hold the ViewBoard with your finger. This is like a single, standard right mouse click. |
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Double-Clicking Quickly press and release twice in the same location on the ViewBoard. This is like a double, standard left mouse click. |
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Moving an Object Press and hold the object on the ViewBoard and slowly drag it with your finger to your desired location. |
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Erasing Digital Ink Use your flattened hand, palm, or fist on the ViewBoard and move your hand across the area which you wish to erase. |
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Swipe Up for General Settings Swipe up from the bottom of the ViewBoard to launch the General Settings. |
Connecting External Devices and Touch Connection
HDMI Connection
To connect via HDMI:
- Connect an HDMI cable from your external device to the HDMI port on the ViewBoard.
- Connect a USB cable to the external device from the TOUCH port of the ViewBoard.
VGA Connection
To connect via VGA:
- Connect a VGA cable from your external device to the VGA port on the ViewBoard.
- Connect a USB cable to the external device from the TOUCH port of the ViewBoard.
RS-232 Connection
When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.
USB and Networking Connections
Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.
USB Peripherals
Plug the USB device cable into the USB port.
Networking Connection
Plug the network cable into the LAN port.
Media Player Connection
To connect a media player:
- Connect the HDMI cable to the HDMI ports on your ViewBoard and peripheral device.
- Plug in the power cord of your ViewBoard, and turn on the power supply switch.
- Press the Power button on the right-hand side of the ViewBoard to turn the screen on.
- Press the INPUT button on the remote control and switch to the “HDMI” input source.
Audio Connection
The ViewBoard supports both Audio In and Audio Out.
Audio In
To play audio from your external device through the ViewBoard’s speakers, connect one end of an audio cable to your external device, and the other end to the ViewBoard’s Audio In port.
Audio Out
To play audio from the ViewBoard through an external speaker, connect one end of an audio cable to the external speaker, and the other end to the ViewBoard’s Audio Out port.
Power On/Off your ViewBoard
- Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position.
- Press the Power button to turn on the ViewBoard.
- To turn the ViewBoard off, press and hold the Power button.
Initial Launch Setup
When you first turn on your ViewBoard, an initial setup wizard will launch.
- Select your Language.
- Setup and verify your LAN connection.
- Select your Time Zone to set the Date and Time.
- Select your preferred System Mode.
- Accept or Decline the Privacy and Copyright Protection Terms.
vLauncher - Customizable Welcome Screen
vLauncher Message
Both the vLauncher Title and Subtitle can be customized by tapping on them. Additionally, a password can be set by tapping on Set Password.
Applications
- Installed applications can all be found on the welcome screen. To view all applications tap on the Down Arrow.
- To hide the application drawer tap the Up Arrow.
- To add a shortcut to an application, tap, hold, and drag up the icon.
- To remove an application shortcut, tap, hold, and drag the icon down.
Toolbar
Toolbar trigger icons are on the edge of the ViewBoard launcher providing access to your tools.
To launch a tool:
- Tap a Toolbar trigger icon.
- Tap on your desired tool icon.
- NOTE: The default toolbar setting is to be available for all input sources; however, users can go to: Settings > Preference > Toolbar setting to adjust the options: (1) available for all input sources, (2) hide the toolbar for all input sources.
Toolbar Icons
Icon | Description | ||||||||||||||||
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Back |
Return to the previous operation screen. | ||||||||||||||||
Home |
Return to the Home Screen of the Embedded Player. | ||||||||||||||||
Recent |
Display all embedded applications that are currently being used. | ||||||||||||||||
Apps |
View all installed applications. | ||||||||||||||||
Whiteboard |
Launch the whiteboarding software. | ||||||||||||||||
Record |
Record, view, and save on-screen content. | ||||||||||||||||
Draw |
Access the pen, highlighter, clear, and save options.
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Pen Annotate the overlay of any input source with black, white, yellow, orange, red, pink, green, or blue ink.
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Highlighter Mark and highlight with yellow, grey, gold, orange, red, pink, green or blue ink.
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Eraser Selectively remove the digital ink on the screen. | |||||||||||||||||
Undo Undo the previous action. | |||||||||||||||||
Redo Redo the previous action. | |||||||||||||||||
Clean Clears all the digital ink on the screen. | |||||||||||||||||
Save Save the screen image and any annotations. | |||||||||||||||||
Exit Close the drawing tool. | |||||||||||||||||
More |
View more applications within the ViewBoard toolbar.
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Screen Freeze Convert the currently displayed content into a still image; then you can zoom in, zoom out, go back to full screen, and exit. | |||||||||||||||||
Spotlight Highlight the focus content zone. Tap the Setting icon to adjust the spotlight size and alpha blending effect. | |||||||||||||||||
Stopwatch Tapping Start will initiate the stopwatch. At any time, the stopwatch can be paused, resumed, split, or reset. | |||||||||||||||||
Timer Access the countdown timer with an optional alarm setting. Touch and swipe to adjust the numeric values, then click Start. At any time, the countdown timer can be paused, resumed, or reset. | |||||||||||||||||
Hide/Unhide Hide or unhide the Tool bar trigger icons. | |||||||||||||||||
Air Class Interactive teaching tool for classroom usage. | |||||||||||||||||
Screen Capture Take a screenshot of the current screen. | |||||||||||||||||
Settings |
Access the General Settings. |
On-Screen Display (OSD) Menu
Access General Settings, Input Settings, and Widgets through the OSD Menu.
ViewBoard has two options for opening the OSD Menu:
Option 1
Long press anywhere on the vLauncher background.
Option 2
Press the INPUT button on the remote control.
General Settings
To adjust the Backlight and enable/disable Flicker Free:
- Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
- Drag the brightness slider directly to adjust the backlight value, and/or touch On or Off to enable/disable the function.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
To adjust the Volume:
- Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
- Drag the volume slider directly to adjust the value.
- Press Mute on the remote control to enable or disable the mute function.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
Input Settings
To select an Input Source:
- Press INPUT on the remote control, press the setting button on the front panel, or press the setting icon from the toolbar to display the Input Settings
- Press ▼/▲/◄/► to select the input source you want.
- NOTE: PC source will only display when the slot-in computer is connected.
- Press ENTER on the remote control, or touch the input source.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
- NOTE: To adjust the settings of an input source, touch the setting icon next to the highlighted input source.
Widget
- NOTE: Only available for the Embedded Player source.
To add a widget to the vLauncher welcome screen:
- Long press the vLancher background via touch to launch the OSD Menu.
- Select Widget.
- Touch and hold the desired widget.
- Drag the widget onto the vLauncher background.
Settings - HDMI & VGA Input Source
Press MENU on the remote control or select the setting icon next to the input source in Input Settings to launch the Settings menu. Settings include: Audio, Screen, Display, and Adjust.
Audio Settings
- Press ▼ on the remote control and select the Audio menu.
- Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
- Adjust the Volume, Bass, Treble, and Balance directly by touching and adjusting each value, or with the remote control by pressing ENTER to adjust the option.
- Touch the Mute slider directly to enable/disable mute, or press Mute on the remote control.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
Screen Settings
- Press ▼ on the remote control and select the Screen menu.
- Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
- Adjust your preference by touching each value directly, or with the remote control by pressing ENTER.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
Display Settings
- Press ▼ on the remote control and select the Display menu.
- Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
- Adjust the Brightness, Contrast, Hue, and Sharpness directly by touching and adjusting each value, or with the remote control by pressing ENTER to adjust the option.
- Drag the blue light slider directly to adjust the blue light value.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
Low Blue Light Filter and Eye Health
The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience.
NOTE: To meet TÜV Rheinland low blue light certification, the Display Settings must be:
- Mode: Standard (Brightness and Contrast are 50)
- Color Temperature: Filter
- Blue light Filter: 0
Calculating Breaks
When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.
Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.
Focus Fatigue (20-20-20 Rule)
To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.
Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.
Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.
Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.
Adjust Settings (VGA only)
- Press ▼ on the remote control and select the Adjust menu.
- Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
- Adjust your preference by touching each value directly, or with the remote control by pressing ENTER.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
ViewBoard Input Source Settings
The ViewBoard input source is the default source that is active when turning on your ViewBoard. Press MENU on the remote control or tap the setting icon next to the input source in the On-Screen Display (OSD) Menu’s Input Settings to enter the Settings menu.
Network & Internet
Check current network connection status, set up and manage Wi-Fi, Ethernet, Bluetooth, and VPN, and establish a Wireless hotspot.
- NOTE:
- Wi-Fi, Wireless hotspot and Bluetooth settings will appear when VB-WIFI-002(optional) has been installed.
- Ethernet will disable automatically when Wi-Fi is enabled. Wi-Fi will disable automatically when Ethernet is enabled. Wi-Fi will disable when Wireless hotspot is enabled.
- The device cannot connect to the Internet when Wireless hotspot is enabled.
Wi-Fi
Setup and manage wireless access points.
- Tap the toggle button to turn Wi-Fi On or Off.
- Once On, you can: Add a Network, view Saved Networks, Refresh the network list, or view Advanced settings.
- In Advanced settings, you can toggle Network notifications On or Off and view Network card info.
Ethernet
Set the local network and proxy.
- Tap the drop down menu to connect/disconnect the Ethernet.
- You can adjust Local network and Proxy settings as well.
- Tap Advanced to view Network card info and toggle Network auto reconnect.
Wireless Hotspot
Set and share your internet connection with other devices.
- Tap the toggle button to turn Wireless hotspot On or Off.
- Tap Set up to set the Network name, Security, and Password.
VPN
Setup and manage Virtual Private Networks.
To create a VPN profile:
- Go to: Settings > Network & Internet > VPN and tap Add VPN.
- Key in the Name.
- Select the VPN Type.
- Choose to enable/disable PPP encryption (MPPE) and/or show Advanced options.
File Sharing
SAMBA
The SAMBA Service provides file sharing via LAN. When the SAMBA Service is enabled, the user can explore the ViewBoard file system with a PC or mobile equipment.
- To access, go to: Settings > File Sharing > SAMBA.
- Tap the toggle button to enable the SAMBA Service, then set a password if needed.
- Ensure the ViewBoard and client equipment are connected to the same network.
- Log in to the ViewBoard with the client equipment. Input the ViewBoard’s IP address.
- Key in the user name and password, then select OK (if necessary).
- After a successful log in, the ViewBoard files will be available.
Display
Adjust the Wallpaper, Theme, Display ID, and Protection settings.
Wallpaper
Users can change their wallpaper with default images (both still and live), or use their own by tapping My Photo and selecting the image file.
Protection
Set a Password for Screen Lock.
Preference
View and adjust Touch, Language, Keyboard & Input, Date & Time, Boot, and Start up & Shut down settings.
Touch
Adjust Touch Settings and toggle Touch Sounds and Windows Ink On/Off.
Language
Choose the preferred language from the available languages.
Keyboard & Input Method
Enable/disable the visual keyboard and/or change the default input method.
Date & Time
Set the system time and format.
Item | Description |
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Automatic Date & Time | When enabled, the ViewBoard will automatically synchronize the date and time via the Internet. |
Time Zone | Select the appropriate time zone. |
Time Format | Choose from 12-hour or 24-hour time format. Simply toggle 24-hour format On/Off. |
Date Format | Select from the available date formats. |
Boot Mode
Adjust the preferred boot up mode and set/reset a password.
Item | Description |
---|---|
Normal Mode | The embedded screen sharing Apps will run normally. |
Secured Mode | The embedded screen sharing Apps will be removed. |
Disable Embedded OS | The system will automatically reboot, and then the Embedded OS will not appear. |
ViewBoard Settings Access Password | Toggle to lock/unlock the ViewBoard Settings. |
Password for Protection | Modify the Boot mode and ViewBoard Settings entry password. |
Local File Protection Policy | Choose how long to keep local storage files in the Folder app. |
Color Correction | Color correct the ViewBoard display screen. |
Non-ViewBoard OS Mode Side Toolbar Setting | Enable the side toolbar for non-ViewBoard OS. |
Reset ViewBoard | Reset the ViewBoard to its factory default settings. |
Startup & Shutdown
Set the Startup Input, Standby Mode, EnergyStar Mode, Black Screen After Startup, Power off Reminder timer and Schedule settings.
Item | Description |
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Startup Input | Adjust the Startup Input preference. |
Display Setting when No Signal | Decide what happens to the display when there is no signal for HDMI, PC, or VGA sources. |
Standby Mode | Decide what happens when you press the Power button while the ViewBoard is On. |
EnergyStar Mode | Enable to automatically initiate Sleep Mode when the screen is idle for one hour. |
Black Screen After Startup | When enabled, the ViewBoard will turn off the backlight automatically after booting up. |
Time Switch Power Off Reminder | When enabled, the ViewBoard will turn off without any reminder after the scheduled off time. |
Schedule | Schedule a Boot and Shut off time. |
Toolbar Setting
Adjust the Side toolbar setting.
Input Source
Adjust the input source names and settings, as well as the side tool bar settings.
Rename Input Source
Set labels for each input source that will be easily recognized when displayed.
Source
Toggle Wake up by active source, Signal auto search, and HDMI CEC and select Input port auto switch.
Item | Description |
---|---|
Wake up by Active Source | The screen will turn on automatically after plugging in an HDMI cable when the screen is off. |
Signal Auto Search | When enabled, if the current source does not have a signal, the ViewBoard will automatically search for an input source. |
Input Port Auto Switch | The original signal will automatically switch to a new cable after it’s plugged in. |
Energy Saving | Set a time period to power off if no signal is detected. |
Apps
The user can view App information and force stop, uninstall, move to USB storage, clear data, clear cache, and clear defaults.
- NOTE:
- Pre-loaded apps cannot be uninstalled.
- Not all apps support the move to USB storage feature.
- Not all apps support Clear Defaults.
Apps
View any running or installed applications. Tap on them for more detailed information and options.
- By tapping on a running application, you can see more information, stop, or report the application.
- Selecting All, Download, or USB storage will list all installed applications.
- Tapping on any application will display further information and options.
System
View and adjust Storage, Security, System Update, and About device settings.
Clone to USB
Copy settings to an external USB drive.
Display ID
Assign a number to remote control the display by RS-232/LAN.
- To assign or change the Display ID, tap Change and input a number.
- NOTE: The Display ID is for RS-232 users, and the range is 01~99.
Security
Review Certificate, Trusted Credential storage, and Unknown sources install settings.
- Tap on Install certificate from storage to add additional certificates.
- Selecting Clear Credentials will remove all manually installed credentials.
- NOTE: Pre-loaded credentials cannot be cleared.
- Under Trusted Credentials view and edit all trusted and installed CA certificates.
- Tapping on a credential will provide more detailed information.
- Allow the installation of applications from unknown sources by selecting the box under Unknown source security.
- NOTE: Apps from unknown sources may not be compatible or work properly.
System Update
The ViewBoard automatically searches for software updates whenever connected to the Internet (OTA). With just one click, users can update their version of ViewBoard software.
Item | Description |
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Auto Update | When the display is off, the system will automatically check for a new version. If a new version is found, the system will automatically update. After the update is complete, the system will turn off. |
Schedule | Set the update time. |
Manual Update | Update the software manually. |
About Device
Display Embedded Player information, Legal information, and Asset Tagging.
- By selecting Edit, the asset information can be adjusted.
- Tap on Legal information to check open source licenses.
myViewBoard Whiteboard
A digital whiteboarding application.
- NOTE: To learn more about myViewBoard Whiteboard, visit: https://wiki.myviewboard.com/Whiteboard_for_Android.
Floating Toolbar
Item | Description | |
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Move | Move the Floating Toolbar. | |
Present Mode | Switch between presentation and preparation modes. | |
Paste from Clipboard | Insert the current clipboard content onto the canvas. | |
Previous Page | Go to the previous page (if the canvas has multiple pages). | |
Next Page | Go to the next page (if the canvas has multiple pages). | |
New Page | Add a new canvas. | |
Pages in Whiteboard | Create, select, rearrange, copy and delete pages. |
Main Toolbar
Item | Description | |
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Screen Capture | Screenshot, video, and audio recording. | |
Move | Select and hold to move the toolbar to the left side, right side, or bottom of the screen. | |
File | Open, save, export, and print whiteboard files. | |
Magic Box | Import resources (image, video, audio, etc.) to the whiteboard. | |
Embedded Browser | Open the built-in browser to access internet resources, which can be dragged onto the canvas. | |
Infinite Canvas | Drag to move the canvas. Use two hands to zoom in/zoom out. Select again for an overview. | |
Selection | Select objects, text, and other elements on the canvas. | |
Pen | Writing tools and customization options. | |
Eraser | Erase objects or clear the page. | |
Shapes and Lines | Draw shapes, arrows, and add tables. | |
Text and Handwriting | Add a text box. | |
Undo | Undo the previous action. | |
Redo | Redo the previous action. |
Background Management
Item | Description | |
---|---|---|
Sign In | Sign in to a myViewBoard account. | |
Background Management | Change the canvas background. | |
FollowMe Setting | Display custom images uploaded to a cloud storage account. | |
Color Palette | Choose from solid or gradient colors as the background. | |
Pre-installed | Choose backgrounds that come pre-installed with Whiteboard. | |
myViewBoard Originals | Display original content created by myViewBoard. | |
Local Hard Drive | Use images from the local hard drive. |
vCast
Working with ViewBoard® Cast software (vCast, vCast Pro, and vCastSender), the vCast application will allow the ViewBoard to receive laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s) that are using the vCastSender application.
Network Information
- Ports:
- TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)
- TCP 8600 (BYOM)
- TCP 53000 (Request share screen)
- TCP 52020 (Reverse control)
- TCP 52025 (Reverse control for ViewBoard Cast Button)
- TCP 52030 (Status sync)
- TCP 52040 (Moderator mode)
- UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)
- UDP 5353 (Multicast search device protocol)
- Port and DNS Activation:
- Port: 443
- DNS: https://vcastactivate.viewsonic.com
- OTA Service:
- Server Port: TCP443
- Server FQDN Name: https://vcastupdate.viewsonic.com
Casting from Windows, MacBook, and Chrome Devices
- Ensure the client device (e.g., laptop) is connected to the same network as the ViewBoard.
- NOTE: The network name can be found under Room Network.
- On the client device, visit the address that is shown on the ViewBoard to download and install the vCastSender application.
- After installing, launch the vCastSender application.
- To connect to the ViewBoard, input the PIN code and click OK.
- NOTE: The PIN code can be found as highlighted below:
- Additionally, you can connect to the ViewBoard or display by clicking Device List then the Device Name listed.
- NOTE: The Device Name can be found as highlighted below:
Casting from Android Devices
- Ensure the client device (e.g., Android phone or tablet) is connected to the same network as the ViewBoard.
- NOTE: The network name can be found under Room Network.
- On the Android client device, scan the QR code shown on the ViewBoard to directly download the vCastSender application, or download the application from the Google Play Store.
- After installing, launch the vCastSender application.
- To connect to the display, input the PIN code and select OK.
- NOTE: The PIN code can be found as highlighted below:
- You can also connect to the ViewBoard by clicking Device List then the Device Name listed.
- NOTE: The Device Name can be found as highlighted below:
- Additionally, you can connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.
Casting from Apple iOS Devices
Apple AirPlay® is compatible with vCast for screen mirroring and content streaming under the same subnet environment only. An “AirPlay Password” will be generated on-screen for connection when using AirPlay to cast to a ViewBoard.
- Ensure the client device (e.g., iPhone or iPad) is connected to the same network as the ViewBoard.
- NOTE: The network name can be found under Room Network.
- On the iOS client device, directly open AirPlay and select the Device Name of the ViewBoard to connect.
- NOTE: The Device Name can be found as highlighted below:
- Input the generated on-screen AirPlay Password on the client device to connect.
- NOTE: In a cross subnet environment, please download and connect with the vCastSender iOS application from the Apple App Store.
- You can also connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.
Connecting to a Display from a Mobile Device
Once connected, select Receive. The ViewBoard or selected display screen will appear on the mobile device with an on-screen toolbar. Users can interact with the ViewBoard or display with annotations, file sharing, etc.
Item | Description | |
---|---|---|
Toggle | Hide or display the toolbar. | |
Home | Return to the Home interface. | |
Return | Return to the previous operation. | |
Folder | View or open the mobile device's files. | |
Share | Cast the mobile device's screen to the connected ViewBoard or display. | |
Touch | Remotely control the connected ViewBoard or display. | |
Annotate | Make annotations, and adjust the pen color. | |
Clear | Clear everything on screen. | |
Camera | Send camera images to the connected ViewBoard or display. |
Screen Recorder
Capture everything that is displayed on screen in a video format.
To launch the Screen Recorder application:
- Select the Screen Recorder icon in the application drawer.
- Tap the record icon and select the preferred recording configurations. Then tap the check mark.
- Select Start Now and a three (3) second countdown will begin. Screen recording will begin immediately after the countdown.
- After stopping the recording, you will be able to preview the video, save it, or discard it.
Air Class
Display quiz questions on the ViewBoard and allow up to 30 mobile users to submit answers remotely. Whether deploying single or multiple choice questions, the ViewBoard will record the results for each device being used.
Network Information
- PC (Windows/Mac/Chromebook) and tablet/mobile (iOS/Android) devices, as well as the ViewBoard need to be linked to the same LAN network subnet.
- Ports: TCP 8080
To launch Air Class:
- Tap the tool bar trigger icon and select the more tools icon. Then select the Air Class icon.
- Select “Enter the class”.
- Choose from the available interactive functions at the bottom of the screen.
Item | Description |
---|---|
Voter | Single and Multiple choice questions. |
Judge | True/False questions. |
Responder | Race to answer first |
Selector | Randomly select a participant |
Grouping | Assign participants to groups |
Message | Allow/Deny participants to direct message the ViewBoard |
Manager | Add participants |
Exit | Exit Air Class |
Voter
- Select the Single choice or Multiple choice icon to select the preferred answer type.
- Tap BEGIN VOTING to let the participants start.
- After the participants are finished and press OK, the ViewBoard will show the participant‘s name on screen.
- Tap FINISH VOTING to close the quiz.
- Then the participants’ “Answer Statistics” will be displayed.
- Choose the right answer to show the correct rate.
- Click the Explain icon to further analyze the topic.
Judge
- Tap BEGIN VOTING to let the participants start a True/False questionnaire.
- After the participants are finished and press OK, the ViewBoard will show the participant‘s name on screen.
- Tap FINISH VOTING to close the quiz.
- Then the participants’ “Answer Statistics” will be displayed.
- Choose the right answer to show the correct rate.
- Click the Explain icon to further analyze the topic.
Responder
Participants race to select their answer and tap OK to submit their answer.
Selector
- Select the “Selector’ icon.
- Set the number of participants to be selected.
- NOTE: The number of participants that can be selected will be based on the total number of participants.
- Tap START to start the random selection.
- The selected participant’s name will then be displayed.
Grouping
Select the icon to assign participants to groups.
Message
To allow messaging:
- Tap the “Message” icon to enable the function.
- Participants select “Message” to change to the message interface.
- Participants key in their message then select SEND.
- The message will scroll across the top of the ViewBoard.
Manager
Select the icon to let more participants join the class.
Exit
Select to exit the Air Class interface.
Other Default Applications
vSweeper
Clear unnecessary data and unwanted files.
Advanced Settings can also be customized to the user's needs.
Screen Lock
Set a screen lock password and enable screen lock.
- NOTE: If the user forgets the password, use the remote control and press INPUT-0-2-1-4 to restore the password to default.
To set a screen lock password:
- Go to: Settings > Personal > Password for screen lock, or select the Screen Lock icon in the apps list.
- Select Set Password, and input a new four (4) digit password. Then select OK.
- Now when selecting the Screen Lock icon, the screen will be locked.
Chromium
Web browser for surfing the internet.
WPS Office
Create, edit, and view Documents, Memos, Presentations, and Spreadsheets.
Folders
Number | Item |
---|---|
1 | Storage Device Display |
2 | Icons |
3 | File Type Menu |
4 | File Information |
5 | Main Display Area |
RS-232
This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.
The protocol contains three command sections:
- Set-Function
- Get-Function
- Remote control pass-through mode
- NOTE: Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.
Description
RS-232 Hardware Specification
ViewSonic LFD communication port on the rear side:
- Connector type: DSUB 9-Pin Male (or 3.5 mm barrel connector)
- Use of crossover (null modem) cable for connection
- Pin Assignment:
Pin # | Signal | Remark | |
---|---|---|---|
Female DSUB 9-Pin | 1 | NC | |
2 | RXD | Input to Display | |
3 | TXD | Output to Display | |
4 | NC | ||
5 | GND | ||
Male DSUB 9-Pin | 6 | NC | |
7 | NC | ||
8 | NC | ||
9 | NC | Provide +5V/2A power for external specific dongle *3.0 | |
frame | GND |
Item | Signal | Remark | |
---|---|---|---|
3.5 mm barrel connector (alternative for limited space) |
Tip | TXD | Output to Display |
Ring | RXD | Input to Display | |
Sleeve | GND |
LAN Hardware Specification
ViewSonic LFD communication port on the rear side:
- Connector type: 8P8C RJ45
- Pin assignment:
Pin # | Signal | Remark | |
---|---|---|---|
1 | TX+ | Output from Display | |
2 | TX- | Output from Display | |
3 | RX+ | Input to Display | |
4 | BI_D3+ | For 1G case | |
5 | BI_D3- | For 1G case | |
6 | RX- | Input to Display | |
7 | BI_D4+ | For 1G case | |
8 | BI_D4- | For 1G case | |
frame | GND |
RS-232 Communication Setting
- Baud Rate Select: 9600bps (fixed)
- Data bits: 8 bits (fixed)
- Parity: None (fixed)
- Stop Bits: 1(fixed)
LAN Communication Setting
- Type: Ethernet
- Protocol: TCP/IP
- Port: 5000 (fixed)
- Cross subnet: No
- Logon Credentials: No
Command Message Reference
PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:
- If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
- If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)
Protocol
Set-Function Listing
The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.
Set-Function Description:
Length | Total Byte of Message excluding “CR” |
LFD ID | Identification for each of Display (01~98; default is 01) ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply. The LFD ID can be set via the OSD menu for each Display. |
Command Type | Identify command type, "s" (0x73h): Set Command "+" (0x2Bh): Valid Command Reply "-" (0x2Dh): Invalid Command Reply |
Command | Function command code: One byte ASCII code. |
Value [1~3] | Three bytes ASCII that defines the value. |
CR | 0x0D |
Set-Function Format Send: (Command Type="s")
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 | 8 | 9 |
Reply: (Command Type="+" or "-")
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 |
- NOTE: When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.
Example 1: Set Brightness as 76 for Display (#02) and this; command is valid.
Send (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x32 |
0x73 | 0x24 | 0x30 | 0x37 | 0x36 | 0x0D |
Reply (Hex Format)
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Hex | 0x34 | 0x30 0x32 |
0x2B | 0x0D |
Example 2: Set Brightness as 75 for Display (#02) and this; command is NOT valid.
Send (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x32 |
0x73 | 0x24 | 0x30 | 0x37 | 0x35 | 0x0D |
Reply (Hex Format)
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Hex | 0x34 | 0x30 0x32 |
0x2D | 0x0D |
Set-Function Table
A. Basic Function
Set Function | Length | ID | Command | Command | Value Range | Comments | |
---|---|---|---|---|---|---|---|
Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
Power On/Off (Standby) |
8 | s | ! | 21 | 000: STBY 001: ON |
1. The Power-on via LAN control may works only under specific mode. To see display UG for details. *3.1.1 2. “WOL by MAC address” may available as alternative.*3.2.1 | |
Input Select | 8 | s | " | 22 | 000: TV 001: AV 002: S-Video 003: YPbPr 004: HDMI1 014: HDMI2 024: HDMI3 034: HDMI4 005: DVI 006: VGA1 016: VGA2 026: VGA3 007: Slot-in PC (OPS/SDM)/HDBT 008: Internal memory 009: DP 00A: Embedded/Main (Android) |
1. No need for USB 2. For the case of two more same sources, the 2nd digital is used to indicate the extension. 3. The HEX of 00A is 30 30 41. | |
Brightness | 8 | s | $ | 24 | 000 ~ 100 900: Bright down (-1) 901: Bright up (+1) *3.1.1 |
||
Backlight*3.2.0 | 8 | A | B | 42 | 000~100 | 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness. 2. Derived from Color calibration. *3.2.0 | |
Power Lock | 8 | s | 4 | 34 | 000: Unlock 001: Lock |
*See note in details | |
Volume | 8 | s | 5 | 35 | 000 ~ 100 900: Volume down(-1) 901:Volume up(+1) |
||
Mute | 8 | s | 6 | 36 | 000: OFF 001: ON (mute) | ||
Button Lock | 8; | s | 8 | 38 | 000: Unlock 0001: Lock |
*See note in details | |
Menu Lock | 8 | s | > | 3E | 000: Unlock 001: Lock |
*See note in details | |
Number *3.1.1 | 8 | s | @ | 40 | 000~009 | ||
Key Pad *3.1.1 | 8 | s | A | 41 | 000: UP 001: DOWN 002: LEFT 003: RIGHT 004: ENTER 005: INPUT 006: MENU/(EXIT) 007: EXIT | ||
Remote Control | 8 | s | B | 42 | 000: Disable 001: Enable 002: Pass through |
Disable: RCU will be no function Enabled: RCU controls normally Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself. | |
Restore Default | 8 | s | ~ | 7E | 000 | Recover to factory setting |
- NOTE:
- 1. Behavior at Lock Modes
Lock Mode Behavior Button Lock 1. Lock all buttons on the front panel and RCU, except for “Power”
2. All the SET functions should be workable via RS-232, even the ones with according hot key in RCU like Mute,…etc.MENU Lock 1. Lock “MENU’ key of front panel and RCU
2. The Factory and Hospitality modes should not be blocked for the model using MENU-combined key to enter these two modes. Alternative approach will be indicated separately if any limitation by model.POWER Lock 1. Lock “POWER” key on the front and RCU.
2. The SET_POWER on/off should be workable via RS-232, but does not mean the POWER lock will be released under this case.
3. Can not be unlocked by reset in OSD setting
4. Will auto AC power-on in power-lock
5. Under power-lock, the set will not enter power saving when no PC signal and neither not turn off when no other video signals after 15 minutes.Remote control disable Lock the RCU keys, but keep the front panel buttons workable.
- 2. Wake-on-LAN by MAC address as alternative for SET Power on
- (Length=126 bytes)
6 Bytes 6 Bytes (#1) 6 Bytes (#2) ... 6 Bytes (#16) 24 Bytes 0xFF FF ... FF MAC address MAC address ... MAC address 0x00 00 ... 00
B. Optional Function
Set Function | Length | ID | Command | Command | Value Range | Comments | |
---|---|---|---|---|---|---|---|
Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
Contrast | 8 | s | # | 23 | 000~100 | ||
Sharpness | 8 | s | % | 25 | 000~100 | ||
Color | 8 | s | & | 26 | 000~100 | ||
Tint | 8 | s | ' | 27 | 000~100 | ||
Backlight On_Off | 8 | s | ( | 29 | 000: Off 001: On |
||
Color Mode | 8 | s | ) | 29 | 000: Normal 001: Warm 002: Cold 003: Personal |
||
Surround Sound | 8 | s | - | 2D | 000~100 | ||
Bass | 8 | s | . | 2E | 000~100 | ||
Treble | 8 | s | / | 2F | 000~100 | ||
Balance | 8 | s | 0 | 30 | 000~100 | 050 is central | |
Picture Size | 8 | s | 1 | 31 | 000: FULL (16:9) 001: NORMAL (4:3) 002: REAL (1:1) *3.1.0 |
||
OSD language | 8 | s | 2 | 32 | 000: English 001: French 002: Spanish |
Could be extended for more supported languages by model | |
PIP-Mode | 8 | s | 9 | 39 | 000: OFF 001: PIP(POP) 002: PBP |
||
PIP-Sound select | 8 | s | : | 3A | 000: Main 001: Sub |
||
PIP-Position | 8 | s | ; | 3B | 000: Up 001: Down 002: Left 003: Right |
||
PIP-Input | 8 | s | 7 | 37 *2.9 | 000: TV 001: AV 002: S-Video 003: YPbPr 004: HDMI1 014: HDMI2 024: HDMI3 034: HDMI4 005: DVI 006: VGA1 016: VGA2 026: VGA3 007: Slot-in PC (OPS/SDM)/HDBT 008: Internal memory 009: DP 00A: Embedded/Main (Android) |
Value range is same as SET-Input select | |
Tiling-Mode | 8 | s | P | 50 | 000: OFF 001: ON |
(for video wall) | |
Tiling-Compensation | 8 | s | Q | 51 | 000: OFF 001: ON |
(for video wall) Bezel width compensation | |
Tiling-H by V Monitors | 8 | s | R | 52 | 01x~09x: H 0x1~0x9: V |
(for video wall) 1. 2nd digital for H monitors 2. 3rd digital for V monitors | |
Tiling-Position | 8 | s | S | 53 | 001~025 | (for Video wall) Copy the screen of Position# to identified display | |
Date: Year | 8 | s | V | 56 | Y17~Y99 | Last 2 digits (20)17~(20)99 | |
Date: Month | 8 | s | V | 56 | M01~M12 | 2 digits | |
Date: Day | 8 | s | V | 56 | D01~D31 | 2 digits | |
Time: Hour | 8 | s | W | 57 | H00~H23 | 24-hr format. 2 digits. | |
Time: Min | 8 | s | W | 57 | M00~M59 | 2 digits | |
Time: Sec | 8 | s | W | 57 | S00~S59 | 2 digits |
- NOTE:
- 1. Tiling definition of H Monitors, V Monitors, and Position
- 2. Set Date example
- Date: 2017-3/15
- Send: 0x 38 30 31 73 56 59 31 37 0D (“Y17”)
- Send: 0x 38 30 31 73 56 4D 30 33 0D (“M03”)
- Send: 0x 38 30 31 73 56 44 31 35 0D (“D15”)
- 3. Set Time example
- Time: 16:27:59
- Send: 0x 38 30 31 73 57 48 31 36 0D (“H16”)
- Send: 0x 38 30 31 73 57 4D 32 37 0D (“M27”)
- Send: 0x 38 30 31 73 57 53 35 39 0D (“S59”)
- 1. Tiling definition of H Monitors, V Monitors, and Position
Get-Function Listing
The PC can interrogate the LFD for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000.
Get-Function Description:
Length | Total Byte of Message excluding “CR” |
TV/DS ID | Identification for each of TV/DS (01~98; default is 01). |
Command Type | Identify command type, "g" (0x67h): Get Command "r" (0x72h): Valid Command Reply "-" (0x2Dh): Invalid Command Reply |
Command | Function command code: One byte ASCII code. |
Value [1~3] | Three bytes ASCII that defines the value. |
CR | 0x0D |
Get-Function Format Send: (Command Type="g")
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 | 8 | 9 |
Reply: (Command Type="r" or "-")
If the Command is valid, Command Type="r"
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 | 8 | 9 |
If the Command is NOT valid, Command Type="-"
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 |
Example 1: Get Brightness from TV-05 and this command is valid. The Brightness value is 67.
Send (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x35 |
0x67 | 0x62 | 0x30 | 0x30 | 0x30 | 0x0D |
Reply (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x35 |
0x72 | 0x62 | 0x30 | 0x36 | 0x37 | 0x0D |
Example 2: Get Color from Display (#05), but the Color command is not supported by this model.
Send (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x35 |
0x67 | 0x26 | 0x30 | 0x30 | 0x30 | 0x0D |
Reply (Hex Format)
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Hex | 0x34 | 0x30 0x35 |
0x2D | 0x0D |
Get-Function Table
A. Basic Function
Get Function | Length | ID | Command | Command | Value Range | Comments | |
---|---|---|---|---|---|---|---|
Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
Get-Brightness | 8 | g | b | 62 | 000~100 | ||
Get-Backlight*3.2.0 | 8 | a | B | 42 | 000~100 | 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness. 2. Derived from Color calibration. *3.2.0 | |
Get-Volume | 8 | g | f | 66 | 000~100 | ||
Get-Mute | 8 | g | g | 67 | 000: Off 001: On (muted) | ||
Get-Input Select | 8 | g | j | 6A | 000~100 | 1. 1st digit for signal detection: 0 means “no signal”; 1 means “signal detected” 2. 2nd &3rd digit: See Set-function table | |
Get-Power Status: ON/STBY | 8 | g | l | 6C | 001: ON 000: STBY |
||
Get-Remote Control | S | g | n | 6E | 000: Disable 001: Enable 002: Pass through |
Get RCU mode status | |
Get-Power Lock | 8 | g | o | 6F | 000: Unlock 001: Lock |
||
Get-Button Lock | 8 | g | p | 70 | 000: Unlock 001: Lock | ||
Get-Menu Lock | 8 | g | l | 6C | 000: Unlock 001: Lock | ||
Get-ACK | 8 | g | z | 7A | 000 | This command is used to test the communication link | |
Get-Thermal | 8 | g | 0 | 30 | 000~100: 0~+100 deg C -01~-99: -1~-99 deg C |
||
Get-Operation time*3.2.0 | 8 | g | 1 | 31 | 000 | 1. Accumulated hours in 6-digit integer (000,001~ 999,999)*3.2.0 2. Can not be reset when FW update and Factory initiation*3.2.2 3. Reply in new 32-byte format*3.2.0 | |
Get-Device name | 8 | g | 4 | 34 | 000 | Reply in new 32-byte format *3.2.0 | |
Get-MAC address | 8 | g | 5 | 35 | 000 | (for the model with LAN) Reply in new 32-byte format*3.2.0 | |
Get-IP address*3.2.0 | 8 | g | 6 | 36 | 000 | (for the model with LAN) Reply in new 32-byte format*3.2.0 | |
Get-Serial number *3.2.0 | 8 | g | 7 | 37 | 000 | Reply in new 32-byte format *3.2.0 | |
Get-FW version *3.2.0 | 8 | g | 8 | 38 | 000 | Reply in new 32-byte format *3.2.0 |
- NOTE:
- 1. Get Operation Hour example
- Assumed the accumulated operation hour is 123,456 hrs
- Send: 0x 38 30 31 67 31 30 30 30 0D (Get Operation hour)
- Reply: 0x 32 30 31 72 31 31 32 33 34 35 36 00 00 … 00 00 0D
- 2. Get Device Name example
- Assumed the device name is CDE-5500
- Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
- Reply: 0x 32 30 31 72 34 43 44 45 2D 35 35 30 30 00 00 … 00 00 0D
- Assumed the device name is “NMP-302#1”
- Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
- Reply: 0x 32 30 31 72 34 4E 4D 50 2D 33 30 32 23 31 00 00 …00 00 0D
- Assumed the device name is “NMP-302#1”
- 3. Get MAC address example
- Assumed the MAC address is 00:11:22:aa:bb:cc
- Send: 0x 38 30 31 67 35 30 30 30 0D (Get MAC add)
- Reply: 0x 32 30 31 72 35 30 30 31 31 32 32 61 61 62 62 63 63 00 00…00 00 0D
- 4. Get IP address example
- Assumed the IP address is 192.168.100.2
- Send: 0x 38 30 31 67 36 30 30 30 0D (Get IP address)
- Reply: 0x 32 30 31 72 36 31 39 32 2E 31 36 38 2E 31 30 30 2E 32 00 00…00 00 0D
- 5. Get Serial number example
- Assumed the Serial number is ABC180212345
- Send: 0x 38 30 31 67 37 30 30 30 0D (Get Serial number)
- Reply: 0x 32 30 31 72 37 41 42 43 31 38 30 32 31 32 33 34 35 00 00…00 00 0D
- 6. Get FW version example
- Assumed the FW version is 3.02.001
- Send: 0x 38 30 31 67 38 30 30 30 0D (Get FW version)
- Reply: 0x 32 30 31 72 38 33 2E 30 32 2E 30 30 31 00 00…00 00 0D
B. Optional Function
Get Function | Length | ID | Command | Command | Value Range | Comments | |
---|---|---|---|---|---|---|---|
Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
Get-Contrast | 8 | g | a | 61 | 000 ~ 100 | ||
Get-Sharpness | 8 | g | c | 63 | 000 ~ 100 | ||
Get-Color | 8 | g | d | 64 | 000 ~ 100 | ||
Get-Tint | 8 | g | e | 65 | 000 ~ 100 | ||
Get_Backlight On_Off | 8 | g | h | 68 | 000: Off 001: On | ||
Get-PIP Mode | 8 | g | t | 74 | 000: OFF 001: PIP (POP) 002: PBP | ||
Get-PIP Input | 8 | g | u | 75 | 000~100 | See Set-input select | |
Get-Tiling Mode | 8 | g | v | 76 | 000: OFF 001: ON |
(for Video wall) | |
Get-Tiling Compensation | 8 | g | w | 77 | 000: OFF 001: ON |
(for Video wall) Bezel width compensation | |
Get-Tiling H by V Monitors | 8 | g | x | 78 | 01x~09x: H monitors 0x1~0x9: V monitors |
(for Video wall) 1. 2nd digital for H monitors 2. 3rd digital for V monitors | |
Get-Tiling Position | 8 | g | y | 79 | 000: OFF 001~025 |
(for Video wall) Copy the screen of Position# to identified display | |
Get-Date: Year | 8 | g | 2 | 32 | Y00~Y00 | Last 2 digits (20)17~(20)99 | |
Get-Date: Month | 8 | g | 2 | 32 | M00~M00 | 2 digits | |
Get-Date: Day | 8 | g | 2 | 32 | D00~M00 | 2 digits | |
Get-Time: Hour | 8 | g | 3 | 33 | H00~H00 | 24-hr format. 2 digits. | |
Get-Time: Min | 8 | g | 3 | 33 | M00~M00 | 2 digits | |
Get-Time: Sec | 8 | g | 3 | 33 | S00~S00 | 2 digits |
- NOTE:
- 1. Get Date example
- Assumed the current date of display#01 as below:
- Date: 2017-3/15
- Send: 0x 38 30 31 67 32 59 30 30 0D (Get Date:Year)
- Reply: 0x 38 30 31 72 32 59 31 37 0D (“Y17”)
- Send: 0x 38 30 31 67 32 4D 30 30 0D (Get Date:Month)
- Reply: 0x 38 30 31 72 32 4D 30 33 0D (“M03”)
- Send: 0x 38 30 31 67 32 44 30 30 0D (Get Date:Day)
- Reply: 0x 38 30 31 72 32 44 31 35 0D (“D15”)
- 2. Get Time example
- Assumed the current time of display#01 as below:
- Time: 16:27:59
- Send: 0x 38 30 31 67 33 48 30 30 0D (Get Time:Hour)
- Reply: 0x 38 30 31 72 33 48 31 36 0D (“H16”)
- Send: 0x 38 30 31 67 33 4D 30 30 0D (Get Time:Min)
- Reply: 0x 38 30 31 72 33 4D 32 37 0D (“M27”)
- Send: 0x 38 30 31 67 33 53 30 30 0D (Get Time:Sec)
- Reply: 0x 38 30 31 72 33 53 35 39 0D (“S59”)
- 3. Get RS232 Version example
- Assumed the version is 3.0.1
- Send: 0x 38 30 31 67 36 30 30 30 0D (Get RS232 version)
- Reply: 0x 38 30 31 72 36 33 30 31 0D (“301”)
C. Auto Reply *3.2.1
The display will send out the updated data/status automatically without getting a query from the host whenever the following data/status is changed by the user through any of the available ways like: remote control unit, front keys, or touch screen.
- Power On/Off
- Input Select
- Brightness
- Backlight
- Volume
- Mute On/Off
Remote Control Pass-Through Mode
When the PC sets the Display to Remote Control Pass through mode, the Display shall send a 7-byte packet (followed by “CR”) in response to remote control unit (RCU) button activation. In this mode the remote control shall have no effect on the Display function. For example: “Volume+” will not change the volume of the Display, but instead only sends the “Volume+” code to the PC over the RS-232 port.
IR Pass Through-Function format
Reply: (Command Type="p")
Name | Length | ID | Command Type | RCU Code1 (MSB) | RCU Code2 (LSB) | CR |
---|---|---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 |
Example 1: Remote Control Pass-through when “VOL+” key is pressed for Display (#5)
Send (Hex Format)
Name | Length | ID | Command Type | RCU Code1 (MSB) | RCU Code2 (LSB) | CR |
---|---|---|---|---|---|---|
Hex | 0x36 | 0x30 0x35 |
0x70 | 0x31 | 0x30 | 0x0D |
Key | Code (HEX) | Basic *3.1.1 |
Optional *3.1.1 |
---|---|---|---|
1 | 01 | V | |
2 | 02 | V | |
3 | 03 | V | |
4 | 04 | V | |
5 | 05 | V | |
6 | 06 | V | |
7 | 07 | V | |
8 | 08 | V | |
9 | 09 | V | |
0 | 0A | V | |
- | 0B | V | |
RECALL (LAST) | 0C | V | |
INFO (DISPLAY) | 0D | V | |
0E | |||
ASPECT (ZOOM, SIZE) | 0F | V | |
VOLUME UP (+) | 10 | V | |
VOLUME DOWN (-) | 11 | V | |
MUTE | 12 | V | |
CHANNEL/PAGE UP (+)/BRIGHTNESS+ | 13 | V | |
CHANNEL/PAGE DOWN (-)/BRIGHTNESS- | 14 | V | |
POWER | 15 | V | |
SOURCES (INPUTS) | 16 | V | |
17 | |||
18 | |||
SLEEP | 19 | V | |
MENU | 1A | V | |
UP | 1B | V | |
DOWN | 1C | V | |
LEFT (-) | 1D | V | |
RIGHT (+) | 1E | V | |
OK (ENTER, SET) | 1F | V | |
EXIT | 20 | V | |
21 | |||
22 | |||
23 | |||
24 | |||
25 | |||
26 | |||
27 | |||
28 | |||
29 | |||
2A | |||
2B | |||
RED (F1) | 2C | ||
GREEN (F2) | 2D | ||
YELLOW (F3) | 2E | ||
BLUE (F4) | 2F |
- NOTE:
- 1. This IR-pass-through code is different from the RCU key code.
- 2. Special control sequence for POWER key under IR-pass through mode.
- 2-1. When Display is OFF and receives the IR POWER code: Display will turn itself on, then forward the POWER code to the host via RS-232.
- 2-2. When Display is ON and receives the IR POWER code: Display will forward the POWER code to the host via RS-232, then turn off itself.
- 2-3. When SET-POWER LOCK is enabled, the Display will not respond to POWER key pressing.
- 3. The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys.
Technical Specifications
Model No. | P/N |
---|---|
VS18471 | IFP6532 |
VS18472 | IFP7532 |
VS18473 | IFP8632 |
Item | Category | Specifications | ||
---|---|---|---|---|
Model | P/N. | IFP6532 | IFP7532 | IFP8632 |
No. | VS18471 | VS18472 | VS18473 | |
Screen Size | 65" | 75" | 86" | |
Input Signal | 2 x HDMI 1 x VGA 1 x Audio In 1 x LAN (RJ45) 4 x USB Type A (2.0) | |||
Output Signal | 1 x Audio Out 1 x USB Type B | |||
Speaker Output | 10W x 2 | |||
RS-232 | RS-232 Communication | |||
Power | Voltage | 100V-240V AC 50/60Hz | ||
Operating Conditions | Temperature | 32° F to 104° F (0° C to 40° C) | ||
Humidity | 10%~90% non-condensing | |||
Altitude | ≤ 2,000 m | |||
Storage Conditions | Temperature | -4° F to 140° F (-20° C to 60° C) | ||
Humidity | 10%~90% non-condensing | |||
Altitude | ≤ 2,000 m | |||
Dimensions | Physical (mm) | 1488 x 897 x 90 |
1710 x 1020 x 90 |
1958 x 1160 x 90 |
Weight | Physical (kg) | 38.3 | 51.8 | 66.7 |
Power Consumption | On | 174.4W | 237.9W | 313.3W |
Off | <0.5W | <0.5W | <0.5W |
Display Modes
VGA Mode
Resolution | Refresh Rate (@) |
---|---|
1280 x 1024 | 60Hz |
1600 x 1200 | 60Hz |
1920 x 1080 | 60Hz |
HDMI Mode
Resolution | Refresh Rate (@) |
---|---|
640 x 480 | 60Hz |
800 x 600 | 60Hz |
1024 x 768 | 60Hz |
1280 x 960 | 60Hz |
1920 x 1080 | 60Hz |
3840 x 2160 | 24Hz, 25Hz, 30Hz, 50Hz, 60Hz |
480p | 59Hz, 60Hz |
576p | 50Hz |
720p | 50Hz, 59Hz, 60Hz |
1080i | 50Hz, 59Hz, 60Hz |
1080p | 23Hz, 24Hz, 25Hz, 29Hz, 30Hz, 50Hz, 59Hz, 60Hz |
Compliance Information
This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.
Industry Canada Statement
CAN ICES-003(B) / NMB-003(B)
CE Conformity for European Countries
The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.
The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:
Substance | Proposed Maximum Concentration | Actual Concentration |
---|---|---|
Lead (Pb) | 0.1% | < 0.1% |
Mercury (Hg) | 0.1% | < 0.1% |
Cadmium (Cd) | 0.01% | < 0.01% |
Hexavalent Chromium (Cr6⁺) | 0.1% | < 0.1% |
Polybrominated biphenyls (PBB) | 0.1% | < 0.1% |
Polybrominated diphenyl ethers (PBDE) | 0.1% | < 0.1% |
Bis (2-ethylhexyl) phthalate (DEHP) | 0.1% | < 0.1% |
Butyl benzyl phthalate (BBP) | 0.1% | < 0.1% |
Dibutyl phthalate (DBP) | 0.1% | < 0.1% |
Diisobutyl phthalate (DIBP) | 0.1% | < 0.1% |
Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:
- Copper alloy containing up to 4% lead by weight.
- Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
- Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
- Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.
Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
Product Disposal at End of Product Life
ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.
USA & Canada
https://www.viewsonic.com/us/go-green-with-viewsonic
Europe
https://www.viewsonic.com/eu/environmental-social-governance/recycle
Taiwan
https://recycle.moenv.gov.tw
For EU users, please contact us for any safety/accident issue experienced with this product:
ViewSonic Europe Limited Haaksbergweg 75 1101 BR Amsterdam Netherlands | |
+31 (0) 650608655 | |
EPREL@viewsoniceurope.com | |
https://www.viewsonic.com/eu/ |
Copyright Information
Copyright© ViewSonic® Corporation, 2021. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.
ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.
IFP32_UG_ENG_1b_20230406
Customer Service Contact Information
For technical support or product service, see the table below or contact your reseller.
- Note: You will need the product’s serial number, which is located on the rear of the monitor by the I/O ports.
Asia Pacific & Africa
Country / Region | Website |
---|---|
Australia | https://viewsonic.com/au/ |
Bangladesh | https://www.viewsonic.com/bd/ |
中囯(China) | https://www.viewsonic.com.cn |
香港 (繁體中文) | https://www.viewsonic.com/hk/ |
Hong Kong (English) | https://www.viewsonic.com/hk-en/ |
India | https://www.viewsonic.com/in/ |
Indonesia | https://www.viewsonic.com/id/ |
Israel | https://www.viewsonic.com/il/ |
日本 (Japan) | https://www.viewsonic.com/jp/ |
Korea | https://www.viewsonic.com/kr/ |
Malaysia | https://www.viewsonic.com/my/ |
Middle East | https://www.viewsonic.com/me/ |
Myanmar | https://www.viewsonic.com/mm/ |
Nepal | https://www.viewsonic.com/np/ |
New Zealand | https://www.viewsonic.com/nz/ |
Pakistan | https://www.viewsonic.com/pk/ |
Philippines | https://www.viewsonic.com/ph/ |
Singapore | https://www.viewsonic.com/sg/ |
臺灣 (Taiwan) | https://www.viewsonic.com/tw/ |
ประเทศไทย (Thailand) | https://www.viewsonic.com/th/ |
Việt Nam | https://www.viewsonic.com/vn/ |
South Africa & Mauritius | https://www.viewsonic.com/za/ |
Americas
Country / Region | Website |
---|---|
United States | https://www.viewsonic.com/us/ |
Canada | https://www.viewsonic.com/us/ |
Latin America | https://www.viewsonic.com/la/ |
Europe
Country / Region | Website |
---|---|
Europe | https://www.viewsonic.com/eu/ |
France | https://www.viewsonic.com/fr/ |
Deutschland | https://www.viewsonic.com/de/ |
Қазақстан | https://www.viewsonic.com/kz/ |
Россия | https://www.viewsonic.com/ru/ |
España | https://www.viewsonic.com/es/ |
Türkiye | https://www.viewsonic.com/tr/ |
Україна | https://www.viewsonic.com/ua/ |
United Kingdom | https://www.viewsonic.com/uk/ |
Limited Warranty
ViewSonic® Smart White Board
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified, or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
- Damage to or loss of any programs, data, or removable storage media.
- Normal wear and tear.
- Removal or installation of the product.
- Software or data loss occurring during repair or replacement.
- Any damage of the product due to shipment.
- Causes external to the product, such as electric power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic’s specifications.
- Failure of owner to perform periodic product maintenance as stated in the User Guide.
- Any other cause which does not relate to a product defect.
- Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
- Software - Any third-party software included with the product or installed by the customer.
- Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
- Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
- Removal, installation, and set-up service charges, including wall-mounting of the product.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
- For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.
The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.
Mexico Limited Warranty
ViewSonic® Smart White Board
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
- Causes external to the product, such as electrical power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic®’s specifications.
- Normal wear and tear.
- Any other cause which does not relate to a product defect.
- Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
- Removal, installation, insurance, and set-up service charges.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
- Round trip transportation costs for in-warranty products will be paid by ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico: | |
---|---|
Name, address, of manufacturer and importers:
| |
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 | |
Hermosillo:
|
Villahermosa:
|
Puebla, Pue. (Matriz):
|
Veracruz, Ver.:
|
Chihuahua:
|
Cuernavaca:
|
Distrito Federal:
|
Guadalajara, Jal.:
|
Guerrero Acapulco:
|
Monterrey:
|
MERIDA:
|
Oaxaca, Oax.:
|
Tijuana:
|
FOR USA SUPPORT:
|
Using the ViewBoard Safely
Please read the following Safety Precautions before you start using the device.
|
|
IMPORTANT
To ensure the optimal performance and longevity of your display, it is essential to follow the recommended handling, mounting, and storage procedures. Placing the display in a horizontal position can lead to a range of potential issues, including:
- Excessive stress on the display's structural components, resulting in the formation of cracks or distortions along the edges.
- Uneven weight distribution, which can cause the screen to warp, sustain internal damage, or crack over time.
- Thermal-related damage, as the internal components may not be able to dissipate heat as intended, leading to potential failure or permanent damage.
Furthermore, altering the display's form can also compromise the integrity of its internal components, including the sensitive LCD cells, which can result in a permanent degradation of the display's quality.
To prevent such issues and maintain the display's optimal condition, it is recommended to always mount, handle, transport, and store it in a vertical position. Failure to do so may void the warranty and compromise the display's performance and lifespan.
- Note: Any damage resulting from the misuse or improper handling of the display is not covered under warranty.
CAUTION
Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions:
- When the power supply cord or plug is damaged.
- If liquid has been spilled onto or objects have fallen into the unit.
- If the unit has been exposed to moisture.
- If the unit does not operate normally or has been dropped.
Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
- Using cabinets or stands recommended by the manufacturer of the device.
- Only using furniture that can safely support the device.
- Ensuring the device is not overhanging the edge of the supporting furniture.
- Not placing the device on tall furniture (e.g., cupboards or bookcases) without anchoring both the furniture and the device to a suitable support.
- Not placing the device on cloth or other materials that may be located between the device and supporting furniture.
- Educating children about the dangers of climbing on furniture to reach the device or its controls.
If the existing device is going to be retained and relocated, the same considerations as above should be applied.
Troubleshooting Common Problems
General
Why doesn't the remote control work?
Solution 1 ► Check whether something is obstructing the display’s remote control receiver.
Solution 2 ► Check whether the batteries in the remote control are installed correctly.
Solution 3 ► Check whether the batteries need to be replaced.
Why is the ViewBoard turning off unexpectedly?
Solution 1 ► Check whether Sleep mode is enabled.
Solution 2 ► Check if there is a power outage in your area.
Solution 3 ► Turn on the display and see if the problem is with the signal and control system.
PC Mode
There is no signal from my PC.
Solution 1 ► Check the display settings.
Solution 2 ► Check the display resolution.
Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.
Why is there line streaking in the background?
Solution 1 ► Choose auto adjust.
Solution 2 ► Adjust clock and phase.
The ViewBoard is displaying an inaccurate color.
Solution 1 ► Check the VGA connection.
Solution 2 ► Adjust the chroma, brightness, and contrast settings.
An "Unsupported Format" error is being shown.
Solution 1 ► Choose auto adjust.
Solution 2 ► Adjust clock and phase settings.
Touch Function
The touch function isn't responding.
Solution 1 ► Check that drivers are installed correctly.
Solution 2 ► Reinstall driver(s).
Solution 3 ► Check setup and align it.
Solution 4 ► Check whether the touch pen is working properly.
Video Not Working Properly
Why is there no picture and/or no sound?
Solution 1 ► Check the Power status.
Solution 2 ► Check the signal cable.
Solution 3 ► Check that the internal PC is installed correctly.
The picture is unclear and/or cutting in and out.
Solution 1 ► Check the signal cable.
Solution 2 ► Check if other electronics are interrupting the signal.
Why is the picture quality poor?
Solution 1 ► Adjust chroma, brightness, and contrast settings in the menu.
Solution 2 ► Check the signal cable.
Audio Not Working Properly
Why is there no sound?
Solution 1 ► Press the Mute/Unmute button.
Solution 2 ► Adjust the volume.
Solution 3 ► Check the audio cable.
Sound is only coming out from one speaker.
Solution 1 ► Adjust the sound balance in the menu.
Solution 2 ► Check the sound control panel settings of the computer.
Solution 3 ► Check the audio cable.
NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.
Maintaining the ViewBoard
General Precautions
- Make sure the device is turned off and the power cable is unplugged from the power outlet.
- Never spray or pour any liquid directly onto the screen or case.
- Handle the device with care, as a darker-colored device, if scuffed, may show marks more clearly than a lighter-colored device.
- Do not use the system continuously for long periods of time.
Cleaning the Screen
- Use a clean, soft, lint-free cloth and gently wipe down your screen to remove dust and other particles.
- If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.
Cleaning the Case
- Use a clean, soft, lint-free cloth and gently wipe down the case to remove dust and other particles.
- If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.
Disclaimer
- ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
- ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
- Important: If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.